Carlos Colon Rosario
Davenport,FL
Summary
Reliable customer service representative with experience in helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently.
Overview
2
2
years of professional experience
Work History
Library Assistant
Davenport High School
Davenport, Florida
08.2022 - 05.2024
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Performed basic computer troubleshooting and maintenance tasks.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Conducted inventory of library collections on a regular basis.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Answered patrons' questions and assisted in finding materials requested.
- Implemented and helped manage summer reading program for children.
- Trained new staff and volunteers on library systems and customer service protocols.
Education
High School Diploma -
Davenport High School
Davenport, FL05-2024
Skills
- Hospitality and accommodation
- Multitasking Abilities
- Time Management
- Cultural Awareness
- Communication
- Quick Learner
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Library Assistant
Davenport High School
08.2022 - 05.2024
High School Diploma -
Davenport High School
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