Carlos Concepcion
The Bronx,NY
Summary
Throughout my career, I have successfully driven growth and innovation across the supermarket, beverage, retail, and cosmetics industries, with a deep expertise in manufacturing operations. Starting in the supermarket sector, I quickly advanced to General Manager by applying principles of integrity, strategic leadership, and a commitment to fostering high-performing teams. My approach centers on building strong relationships with stakeholders and consistently delivering profitable results. I am passionate about leveraging my extensive industry knowledge to continue driving success, and I am excited to apply these proven concepts to new opportunities.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Prose
Brooklyn, NY
09.2022 - Current
- Lead operations for custom haircare and skincare production, resulting in a 98% customer satisfaction rate through quality control initiatives
- Spearheaded continuous improvement programs, cutting production costs by 12% and increasing production efficiency by 15%
- Collaborate cross-functionally with R&D, supply chain, and quality assurance, resulting in a 20% reduction in product lead times
- Managed a team of 150+ production and warehouse staff, fostering a culture of accountability and performance, increasing team productivity by 18%
- Developed and tracked KPIs to ensure on-time delivery and quality, achieving a 95% adherence rate to production targets
- Championed sustainability initiatives, reducing energy consumption by 15% and cutting waste by 12%, aligning operations with Prose’s sustainability goals
Operations Manager
FreshDirect
Bronx, NY
12.2020 - 09.2022
- Developed a KPI reporting system that enhanced visibility into daily operations, boosting productivity by 20% and ensuring adherence to key pillars of outbound operations
- Drove food safety compliance and successfully reduced non-compliance issues by 30%, implementing new HACCP and GMP procedures
- Led a team of 400 outbound employees, improving employee retention by 10% through enhanced training and development programs
- Streamlined hiring and training processes for 75+ new supervisors, reducing time-to-competency by 15% across departments
- Partnered with senior management to create long-term growth strategies that increased operational efficiency and profitability by 12%
Director of Retail Standards Implementation
Fairway Market
New York, NY
04.2017 - 12.2020
- Established performance metrics that led to a 25% improvement in service quality and a 10% boost in customer loyalty through a focused Net Promoter Score initiative
- Collaborated with Sales and Operations to enhance client relationships, increasing client retention by 15% and unlocking new revenue streams
- Designed and implemented process improvements that reduced operational costs by 18%, improving overall profitability
- Trained and mentored department managers, achieving a 20% improvement in employee productivity and reducing turnover by 12%
General Manager
Fairway Market
New York, NY
11.2013 - 04.2017
- Managed daily operations for a high-volume supermarket, achieving consistent year-over-year profit growth of 10%
- Led recruitment and talent development initiatives, resulting in a 20% reduction in employee turnover and an 18% improvement in department productivity
- Controlled shrinkage by implementing advanced inventory management techniques, reducing shrink by 12% within the first year
- Collaborated with department heads to optimize merchandising, leading to a 15% increase in sales through improved product availability and layout strategies
Education
Associate of Arts - Business Administration And Management
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2024
Skills
- Operations Leadership
- Cosmetics Manufacturing
- Continuous Improvement
- Quality Control
- Supply Chain Management
- Training & Development
- Customer-Centric Strategies
- Sustainability Initiatives
Accomplishments
- Increased production efficiency by 20% through process improvements and strategic staffing changes at Prose.
- Reduced operational costs by 18% while increasing client satisfaction by 25% at Fairway Market.
- Spearheaded sustainability efforts at Prose, cutting waste by 12% and reducing energy consumption by 15%.
Timeline
Senior Operations Manager
Prose
09.2022 - Current
Operations Manager
FreshDirect
12.2020 - 09.2022
Director of Retail Standards Implementation
Fairway Market
04.2017 - 12.2020
General Manager
Fairway Market
11.2013 - 04.2017
Associate of Arts - Business Administration And Management
John Jay College of Criminal Justice of The City University of New York
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