Lamar Ward
Argyle,TX
Summary
Senior Operations Manager with extensive leadership experience in driving operational excellence and guest satisfaction. Focused on optimizing financial performance through strategic initiatives, team development, and a commitment to cultivating high-performing cultures.
Overview
19
19
years of professional experience
Work History
Senior Operations Manager
Andretti's Indoor Karting & Games
03.2024 - Current
- Drove guest satisfaction and optimized labor, safety, and financial performance across operations.
- Led daily operations across departments to ensure seamless workflow and collaboration.
- Recruited, hired, and developed teams to achieve high performance and operational goals.
- Trained managers and supervisors in effective leadership techniques.
Guest Engagement & Hiring Manager
Dallas Zoo
07.2023 - 03.2024
- Led recruitment efforts to attract diverse talent for various zoo positions.
- Led recruitment and onboarding processes to align new hires with organizational culture.
- Developed training programs for new hires to ensure effective onboarding.
- Collaborated with department heads to identify staffing needs and priorities.
- Provided guidance on human resources practices to improve employee relations and support team cohesion.
Operations Manager
Main Event
07.2021 - 07.2023
- Managed daily operations to ensure smooth venue functionality.
- Oversaw daily operations in fast-paced environment to ensure smooth workflow.
- Coordinated staff schedules and assignments to optimize workforce efficiency.
- Implemented process improvements to enhance customer service experience.
- Enhanced customer satisfaction and cultivated leadership skills among department leaders.
General Manager
Tivoli Enterprises
03.2007 - 05.2021
- Led operational strategy to enhance efficiency across multiple departments.
- Managed operations, staffing, budgets to enhance profitability.
- Managed budget planning and allocation for various projects and initiatives.
- Oversaw daily operations, ensuring adherence to quality standards and protocols.
- Developed vendor relationships to streamline operations.
Food & Beverage Manager
Hilton
10.2011 - 10.2015
- Managed daily operations of food and beverage services at a leading hospitality brand.
- Managed food & beverage operations, including hiring, payroll, and compliance for smooth service delivery.
- Developed and implemented menu offerings to enhance guest dining experiences.
- Oversaw inventory management and ordering processes for food and beverages.
Education
Aviation Mechanics -
Colorado Technical University
Skills
- Operations Leadership
- Process Improvement
- Budget management
- Recruiting & Talent Acquisition
- Team Development
- Guest Experience
- Safety & Compliance
- Employee Relations
- Conflict Resolution
Core Leadership Strengths
- Operations Leadership
- Team Development
- Guest Experience
- Recruiting & Talent Acquisition
- Employee Relations
- Process Improvement
- Safety & Compliance
- Conflict Resolution
Timeline
Senior Operations Manager
Andretti's Indoor Karting & Games
03.2024 - Current
Guest Engagement & Hiring Manager
Dallas Zoo
07.2023 - 03.2024
Operations Manager
Main Event
07.2021 - 07.2023
Food & Beverage Manager
Hilton
10.2011 - 10.2015
General Manager
Tivoli Enterprises
03.2007 - 05.2021
Aviation Mechanics -
Colorado Technical University