Carlos Crespo
Miami,FL
Summary
Motivated professional with exceptional problem-solving abilities and superior communication skills. Offers top-notch dispatch services, ensuring efficient operations and seamless coordination. Possesses a keen eye for detail and a proactive approach. Demonstrates strong organizational skills and thrives in fast-paced environments. Dedicated to delivering outstanding results and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Concierge/Front Desk Receptionist
Watermark/Grand Living
12.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Dispatcher/Dispatch Supervisor
Allied Universal
03.2018 - 11.2023
- I work as a Dispatcher for Government Services posts and also the Miami Dade Transit Account
- My job duties are to make sure all Officers are on time at their post, doing hourly check ins via radio, sending emails of their weekly schedule, and also monitoring the posts via CCTV
- For the past 2 years, I have also been the Dispatch Supervisor
Security Officer
All American Security
01.2017 - 02.2018
- Security Officer in a residential account
Customer Service Representative
Alorica
01.2016 - 01.2017
- Answered the phones for AT&T and DirecTv assisting customers from all around the United States
Education
Technical college - Radio Broadcasting
Miami Lakes Educational Center-Adult
Skills
- Radio Broadcasting
- Security
- Surveillance
- CCTV
- Customer Service
- Effective problem solving
- Exceptional communication
- Reliable punctuality
- Fluent in multiple languages
- Attention to detail
- Multitasking and organization
- Verbal and written communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Concierge/Front Desk Receptionist
Watermark/Grand Living
12.2023 - Current
Dispatcher/Dispatch Supervisor
Allied Universal
03.2018 - 11.2023
Security Officer
All American Security
01.2017 - 02.2018
Customer Service Representative
Alorica
01.2016 - 01.2017
Technical college - Radio Broadcasting
Miami Lakes Educational Center-Adult
Similar Profiles
Saniya MalikSaniya Malik
Volunteer at Watermark Senior LivingVolunteer at Watermark Senior Living
Galia DircieGalia Dircie
Server at Watermark Senior LivingServer at Watermark Senior Living
Jordan GraciaJordan Gracia
Server at Watermark Assisted Living CommunityServer at Watermark Assisted Living Community