ROCHELLE BARRETT
Toms River
Summary
Dedicated Leader with comprehensive management and logistic experience. Demonstrated ability to train, manage and motivate team members.
Overview
20
20
years of professional experience
Work History
Concierge/Front Desk Receptionist
Castle Couture
10.2017 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Store Manager
Vanilla Sky
06.2016 - 10.2017
- In charge of all aspects of product sales, cash transactions, visual merchandising and extensive customer interaction
- Hire, train, motivate and supervise a team of 10 employees in all product lines and operating procedures
Assistant Manager
Vanilla Sky
10.2014 - 06.2016
- Maintain daily record of all transactions and generate reports for store manager
- Write order supply request to replenish merchandise
- Motivate sales employees to improve morale, performance and store revenue
Lead Stylist/ Key Holder
Vanilla Sky
08.2014 - 10.2014
- Explained information about the quality, value and style of products to influence customer buying decisions
- Guided customers in choosing items that reflected personal style and shape
- Replenished floor stock and processed shipments to ensure product availability for customers
Assistant Manager
J Press
12.2006 - 01.2014
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Addressed customer inquiries and resolved complaints
- Performed other duties as assigned
Receptionist, Cashier
J Press
02.2005 - 12.2006
- Bagged merchandise by following standard procedures
- Issued receipts for purchases and gifts
- Collected and distributed mail and messages
Education
High School Diploma -
St. Jean Baptiste High School
New York City, NYSkills
- Customer and Service-Oriented
- Store opening and closing procedures
- Organized
- Loss Prevention
- Proactive
- Team Player
- Relationship Builder
- Knowledgeable of current trends
Timeline
Concierge/Front Desk Receptionist
Castle Couture
10.2017 - Current
Store Manager
Vanilla Sky
06.2016 - 10.2017
Assistant Manager
Vanilla Sky
10.2014 - 06.2016
Lead Stylist/ Key Holder
Vanilla Sky
08.2014 - 10.2014
Assistant Manager
J Press
12.2006 - 01.2014
Receptionist, Cashier
J Press
02.2005 - 12.2006
High School Diploma -
St. Jean Baptiste High School