Olivia Lavin
Toms River
Summary
Retail management professional with extensive experience in driving store performance and customer engagement. Known for fostering collaborative team environments and consistently achieving sales targets. Reliable and adaptable, with strong leadership and organizational abilities that align with dynamic retail demands.
Overview
8
8
years of professional experience
Work History
Assistant Retail Manager
Little Sunshine Boutique
Point Pleasant, New Jersey
04.2024 - Current
- Mentored 5+ team members to uphold professional, customer-focused standards, fostering team cohesion, and customer satisfaction.
- Delivered a customer-first shopping experience through high service standards, and timely issue resolution.
- Operated the Square POS system for seamless transaction processing, inventory oversight, and performance reporting.
- Analyzed sales trends and product movement to inform inventory replenishment strategies, and optimize seasonal merchandising.
- Executed and maintained visually compelling in-store displays, aligned with brand directives and promotional campaigns.
Receptionist
La Femme Hair Art Studio
Toms River, New Jersey
09.2019 - 03.2020
- Delivered exceptional customer service with a warm, approachable demeanor, enhancing client satisfaction and retention.
- Utilized Millennium salon software to efficiently manage client scheduling, process POS transactions, and maintain accurate client records.
- Supported daily salon operations by balancing front-desk responsibilities with client engagement, contributing to a smooth and professional customer experience.
Floral Designer
Flowers by Michelle
Toms River, New Jersey
11.2017 - 08.2019
- Maintained an organized inventory of all design materials, tools, and floral accessories to ensure seamless daily operations.
- Fulfilled special customer requests for custom floral arrangements and unique product selections.
- Consulted with clients to plan and execute floral designs for large-scale events, including weddings, funerals, and corporate functions.
- Responded promptly to phone inquiries, providing friendly, knowledgeable service, and helping customers with orders and event planning.
Education
Bachelor of Science (B.S.) - Fashion Merchandising and Management
Southern New Hampshire University
Manchester, New Hampshire05.2025
Associate in Science (A.S.) - Business
Ocean County College
Toms River, New Jersey01.2021
Skills
- Merchandising strategy
- Inventory Oversight
- Trend forecasting
- Retail math
- Creative Problem Resolution
- Google Analytics
- Retail Visual Merchandising
- Assortment Planning
- Multitasking proficiency
- Staff training and development
References
References available upon request.
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Timeline
Assistant Retail Manager
Little Sunshine Boutique
04.2024 - Current
Receptionist
La Femme Hair Art Studio
09.2019 - 03.2020
Floral Designer
Flowers by Michelle
11.2017 - 08.2019
Associate in Science (A.S.) - Business
Ocean County College
Bachelor of Science (B.S.) - Fashion Merchandising and Management
Southern New Hampshire University