Summary
Overview
Work History
Education
Skills
References
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Timeline
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Olivia Lavin

Toms River

Summary

Retail management professional with extensive experience in driving store performance and customer engagement. Known for fostering collaborative team environments and consistently achieving sales targets. Reliable and adaptable, with strong leadership and organizational abilities that align with dynamic retail demands.

Overview

8
8
years of professional experience

Work History

Assistant Retail Manager

Little Sunshine Boutique
04.2024 - Current
  • Mentored 5+ team members to uphold professional, customer-focused standards, fostering team cohesion, and customer satisfaction.
  • Delivered a customer-first shopping experience through high service standards, and timely issue resolution.
  • Operated the Square POS system for seamless transaction processing, inventory oversight, and performance reporting.
  • Analyzed sales trends and product movement to inform inventory replenishment strategies, and optimize seasonal merchandising.
  • Executed and maintained visually compelling in-store displays, aligned with brand directives and promotional campaigns.

Receptionist

La Femme Hair Art Studio
09.2019 - 03.2020
  • Delivered exceptional customer service with a warm, approachable demeanor, enhancing client satisfaction and retention.
  • Utilized Millennium salon software to efficiently manage client scheduling, process POS transactions, and maintain accurate client records.
  • Supported daily salon operations by balancing front-desk responsibilities with client engagement, contributing to a smooth and professional customer experience.

Floral Designer

Flowers by Michelle
11.2017 - 08.2019
  • Maintained an organized inventory of all design materials, tools, and floral accessories to ensure seamless daily operations.
  • Fulfilled special customer requests for custom floral arrangements and unique product selections.
  • Consulted with clients to plan and execute floral designs for large-scale events, including weddings, funerals, and corporate functions.
  • Responded promptly to phone inquiries, providing friendly, knowledgeable service, and helping customers with orders and event planning.

Education

Bachelor of Science (B.S.) - Fashion Merchandising and Management

Southern New Hampshire University
Manchester, New Hampshire
05.2025

Associate in Science (A.S.) - Business

Ocean County College
Toms River, New Jersey
01.2021

Skills

  • Merchandising strategy
  • Inventory Oversight
  • Trend forecasting
  • Retail math
  • Creative Problem Resolution
  • Google Analytics
  • Retail Visual Merchandising
  • Assortment Planning
  • Multitasking proficiency
  • Staff training and development

References

References available upon request.

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Timeline

Assistant Retail Manager

Little Sunshine Boutique
04.2024 - Current

Receptionist

La Femme Hair Art Studio
09.2019 - 03.2020

Floral Designer

Flowers by Michelle
11.2017 - 08.2019

Associate in Science (A.S.) - Business

Ocean County College

Bachelor of Science (B.S.) - Fashion Merchandising and Management

Southern New Hampshire University

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