Summary
Work History
Education
Skills
Languages
Timeline
Generic
carlos cruz

carlos cruz

Brooklyn,NY

Summary

At Morgans Bbq, I excelled in providing exceptional customer service and managing cash, enhancing guest satisfaction through personalized service and a strong work ethic. My ability to maintain high service levels during peak times and develop rapport with regulars significantly contributed to repeat business, showcasing my guest engagement and POS system proficiency.

Work History

Server

Morgans Bbq
  • Effectively attended to multiple patrons concurrently without lowering service level.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor Of Computer Information Systems - Computer Networking

New York City College of Technology
Brooklyn, NY
05.2000

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

Spanish
Native or Bilingual

Timeline

Server

Morgans Bbq

Bachelor Of Computer Information Systems - Computer Networking

New York City College of Technology
carlos cruz