Carlos Cruz
Delaware
Summary
Motivated Barista skilled in delivering exceptional customer service in fast-paced environments. Prepares high-quality beverages while managing time effectively and ensuring cleanliness of workstations. Committed to creating a positive guest experience through collaboration and proactive communication with team members.
Detail-oriented Crew Leader with experience supervising operations and training new team members on service protocols. Implements efficient workflows to enhance service speed and resolves customer concerns promptly. Dedicated to maintaining high safety and quality standards in dynamic settings.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
09.2025 - Current
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Operated espresso machines and brewing equipment with precision and care.
- Ensured cleanliness and organization of workstations and dining areas.
- Delivered exceptional customer service to enhance overall guest experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Processed transactions accurately using point-of-sale system for seamless payments.
- Adapted quickly to new menu items and seasonal promotions for customer engagement.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Crew Leader
Bojangles'
06.2025 - 08.2025
- Supervised crew operations to ensure adherence to safety and quality standards.
- Trained new team members on menu items and customer service protocols.
- Managed inventory levels, facilitating timely restocking of supplies and ingredients.
- Assisted in maintaining cleanliness and organization of work areas during peak hours.
- Implemented efficient workflow strategies to improve service speed during busy times.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
- Collaborated with management to optimize staff scheduling for operational efficiency.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Education
High School Diploma -
Rutherford B. Hayes
Delaware, OH05.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Adaptive and creative
- Cash register operation
- Decision-making
- Espresso machine operation
- Excellent memory
- POS systems
- Food preparation
- Safe food handling practices
Languages
English
Native or Bilingual
Timeline
Barista
Starbucks
09.2025 - Current
Crew Leader
Bojangles'
06.2025 - 08.2025
High School Diploma -
Rutherford B. Hayes