Carlos Cubano
New Haven,CT
Summary
Proven adeptness in time management and customer service, demonstrated through a successful tenure at New Haven Pharmacy. Excelled in delivering goods efficiently, enhancing customer satisfaction by resolving service issues promptly. Skilled in heavy lifting and clear communication, I consistently met tight delivery schedules, contributing to a significant improvement in operational efficiency.
Overview
2
2
years of professional experience
Work History
Delivery Driver
New Haven Pharmacy
New Haven, CT
09.2024 - 01.2025
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Navigated routes with relevant map programs and GPS systems.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
Warehouse Worker
Addeco
North Haven, CT
08.2023 - 07.2024
- Assisted in packaging and labeling of products for shipment.
- Transported goods to designated areas within the warehouse facility.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Inspected incoming shipments for damage or discrepancies.
- Performed cycle counts to maintain accurate inventory records.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Secured items in truck by strapping over protective padding.
- Processed returns of defective merchandise as required.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Produce/meats
Walmart
New Haven, CT
09.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Metropolitan Business Academy
New Haven, CT06-2022
Skills
- Time management
- Adaptability and flexibility
- Customer service
- Multitasking and organization
- Complex Problem-solving
- Clear communication
- Heavy lifting
- Attention to detail
- Cleaning and organizing
Languages
Spanish
Limited
Timeline
Delivery Driver
New Haven Pharmacy
09.2024 - 01.2025
Warehouse Worker
Addeco
08.2023 - 07.2024
Produce/meats
Walmart
09.2022 - 09.2023
High School Diploma -
Metropolitan Business Academy
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