Carlos Cuprill
Bairings LLC
Charlotte,NC
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridLocation:
Charlotte, NCOpen to relocation:
YesMinimum Desired Compensation
$160000/yrImportant To Me
Work from home optionPaid time offWork-life balanceFlexible work hoursHealthcare benefits401k match4-day work weekPaid sick leaveStock Options / Equity / Profit SharingSummary
Results-driven IT leader with 20+ years in service delivery and program management. Leads cross-functional teams to enhance business resiliency and operational efficiency through structured planning and vendor management. Skilled in change governance and disaster recovery processes, fostering collaboration to achieve strategic goals. Committed to delivering exceptional service and improving customer satisfaction in fast-paced environments.
1
Certification
17
years of professional experience
Work History
Service Delivery Resiliency Lead
4 Months- As a Service Delivery Lead, I will guide and support all elements of me portfolio and aligned resources into:
- Managed development of technical recovery plans (TRPs) to enhance service delivery and resilience.
- Supported disaster recovery testing efforts - Supported DR Testing and consulted on overall DR strategy.
- Developed and executed a delivery plan using SmartSheet and AZDO to ensure timely delivery of key capabilities.
- Developed and executed change management and adoption strategies, ensuring effective communication and support materials.
- Support the 2026 Strategic Initiative aligned to “Strengthening Business Resiliency” with a focus on aligning the following key workstreams.
- Facilitated identification of backup gaps and strategies to remediate risks and support ongoing strategic planning and funding activities.
DoD Configuration/Change Management Manager
1 Year 11 Months- Implemented a Change Administration Board (CAB) along with a Change Control Board (CCB) which reviewed and approved all system change requests against project requirements and budgetary impacts.
- Developed a Change Management program mapping workflows to identify inefficiencies and potential improvements using MS Visio.
- Used risk management methodologies to maintain project flexibility using Agile and Waterfall methodologies to support rapid changes and improvements.
- Refined processes and procedures using IT Service Management (ITSM) and IT Operation Management (ITOM) methodologies.
- Defined Service Level Agreement (SLA) which incorporated triggers, monitoring tools and templates that outlined, ticket tracking and escalation procedures.
- Defined project milestones, triggers, and deliverables to track and report project health against Key Performance Indicators (KPIs).
- Issued reports using information from various tools, Jira Project Management, and MS Project for project managers.
- Led support vendor interactions in support of this project.
- Applied ITIL and SOX audit principles and practices to processes, procedures and documentation in support of auditing procedures.
- Applied strong analytical skills to identify trends and provide actionable insights. to assess the impact of change and develop actionable insights.
- Leveraged proven experience to manage stakeholder relationships and facilitate effective communication. in Stakeholder Engagement and Stakeholder Management to foster collaboration and communication.
- Expertise in Program Management and Business Transformation to drive and manage organizational change.
BCDR Capability Manager
3 Years 10 Months- Functioned as the capability manager, facilitating preparedness for the activation of an alternate legislative chamber during continuity of government events.
- Managed stakeholder communications before, during, and after disruption events to ensure clarity and alignment.
- Established partnerships with internal support groups, external agencies, and vendors to enhance collaboration during business disruption events.
- Analyzed data from incident reports to identify trends and areas for improvement in business continuity practices.
- Reviewed and updated business continuity plans to address increased impacts on overall program security.
- Participated in multiple planned exercises, including tabletop, limited scope, and full scope events, to include all continuity events (Tabletop, Limited Scope and Full Scope) exercises.
- Organized debrief sessions (Hot Washes) post-incident to gather feedback and improve future response efforts.
- Participated in BPAs and BIAs to define impact and dependencies for various programs, and services.
IT Director
9 Years 7 Months- Directed House CAO IT strategy for legislative support and administrative operations.
- Supported the House CAO IT strategy for legislative support and administrative operations.
- Maintained House network systems and cybersecurity standards for congressional offices.
- Oversaw IT service desk processes for user support and incident resolution.
- Handled IT service desk processes for user support and incident resolution.
- Coordinated technology projects with House staff and vendors to ensure alignment with operational goals.
- Developed technology policies for access control and data protection to ensure compliance with regulatory standards.
- Guided staff training on House applications and security practices to enhance user proficiency and compliance.
- Partnered with leadership on IT planning, budgeting, and modernization efforts.
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Managed a team of IT professionals in the design, development, and implementation of IT projects.
- Collaborated with other departments to develop strategies that leverage IT resources efficiently.
- Designed comprehensive disaster recovery plans to ensure business continuity.
- Maintained up-to-date knowledge of current trends in technology solutions.
- Assisted in the selection process for hiring new personnel in the IT department.
- Resolved technical issues in a timely manner through troubleshooting methods.
- Monitored system performance to identify potential problems before they occur.
- Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
- Communicated the relevance of organizational goals, policies and procedures to IT department staff.
- Met with stakeholders to collaborate and resolve problems.
- Oversaw the management of backup systems, user accounts, and help desk operations.
- Reviewed and approved project plans prior to implementation.
- Procured IT resources for strategic and operational computing requirements.
Education
Some College (No Degree)
Some College (No Degree)
Skills
IT OPERATIONS MANAGEMENT (ITOM)
Cross-functional problem-solving
ITIL usage
Change management processes
Business continuity planning
Disaster recovery planning
Technical recovery planning
RISK ASSESSMENT
Risk mitigation
PROCESS OPTIMIZATION
Operational efficiency
PROJECT MANAGEMENT
IT PROJECT COORDINATION
Service delivery
SUPPORT SERVICES AND Incident response
Technology Integration
Vendor relations
Cross-functional collaboration
Analytical and critical thinking
Analytical thinking
Decision making
Communication
Written communication
Executive communication
Verbal communication
Customer service
Customer relationship management
Technical troubleshooting
Incident management processes
Process Documentation
Cross-functional collaboration
Multitasking
Change control
Operations management
Business resiliency planning
Customer relationship management
Technical troubleshooting
Multitasking
Cross-functional problem-solving
CLEARANCE
Active DoD TS/SCI
Certification
- ITIL 4 Foundation
- Certified Business Continuity Professional (CBCP)
- Certified Business ResCertified Business Resilience Manager (CBRM)ilience Manager (CBRM)
Timeline
Service Delivery Resiliency Lead
Bairings LLC
06.2026 - Current
DoD Configuration/Change Management Manager
Defense Intelligence Reduction Agency (DITRA)
11.2023 - 10.2025
BCDR Capability Manager
US House of Representatives, Chief Administrative Office (CAO)
08.2019 - 06.2023
IT Director
US House of Representatives CAO
01.2010 - 08.2019
S.U.N.Y At Farmingdale
Some College (No Degree)
Dowling College
Some College (No Degree)