Ola Oyepeju

Over 8 years of experience as an IT Professional, including 6+ years of extensive experience in the field of ServiceNow, including development and implementation, administration, and support services. I specialize in IT Service Management (ITSM), HR Service Delivery (HRSD), IT Operations Management (ITOM), Field Service Management (FSM)and, Configuration Management Database (CMDB). Configured Applications using Service - Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform experience delivering medium to large-scale Service Now implementations. Working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, and Configuration Management Adept at integrating HR modules with ITSM, Custom App Development, and more for a cohesive ServiceNow environment. Managed and coordinated field service operations using ServiceNow FSM, ensuring timely and efficient service delivery. Configure FSM workflows, forms, and templates to optimize field service operations and enhance user experience Monitored job progress and provided real-time updates to stakeholders, enhancing communication and transparency. Positioned as a comprehensive resource, her extensive knowledge spans various ServiceNow modules, offering solutions for diverse technological needs across the organization. Deftness in carrying out implementation, troubleshooting, development and configuration of BMC Remedy and ServiceNow Applications Functional knowledge, implementation and configuring of ServiceNow CMDB, Discovery as per the clients requirement. Expertise in JavaScript, debugging, optimizing the performance and working of UI scripts, and UIPolicies, Client Scripts, Catalog Client Scripts, Server-Side Scripting (Business Rules/Script Include) and Server/Client API Proficient in activities like Creating Users, Roles, Groups and updating the user and group table records, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Processes. Full understanding of SDLC, RUP, Agile, SCRUM Methodologies and process. Experience in integrating ServiceNow with other IT systems like AWS,Netcool, Accenture . Integration of Web Service through SOAP and REST services Good oral and written Communication Skills with Technical and Non-Technical staff including translation of business requirements and development of Technical Documentation.

• Certified System Administrator- CSA Certified
• CIS-HR Certified

ITSM, HRSD, ServiceNow (Helsinki, Geneva, Fuji etc), HP Service Manager, BMC Remedy (Remedy 9,8, Smart IT), Java Script, HTML, CSS., IBM Web Sphere, Web Logic, SDLC, Waterfall, Agile, TOAD, SQL Developer, SQL Plus, Putty, Oracle 9i, 10g, 11g, SQL Server, MS Access, SQL, PL SQL, Shell, C, C++,JAVA, Windows 2000/XP, Windows NT,UNIX, Enterprise Architect and MS Visio, Case management and HR process automation, Configuration and customization of hr modules, Rally, Box, JIRA