Keerthi Koushik Devulapally
Aurora,IL
Summary
Over 6 years of Experience in ServiceNow platform as Developer and Admin. Expert knowledge of Service Now and Release Management SDLC. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations. Worked in three end to end implementations of ServiceNow. Configured Applications using ServiceNow tool used in ITIL Management. Deep functional and technical knowledge of the Service Now platform as well as experience in delivering medium to large-scale Service Now implementations. Experience in designing and implementing Incident Management, Problem Management, Change Management, Asset Management and Service Catalog.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer
Nevro Corp
Redwood City, CA
05.2023 - Current
- Working on various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
- Working closely with process owners of Change, incident, problem, knowledge management. And developing functional requirements within Service Now.
- Implemented Change management from scratch along with major built in CMDB along with implementing security to data, based on the user limitation not just for ITSM tickets but also to core forms and foundation data, based on Onshore-Offshore User access limitation.
- Configure the Customer Service Management features and components. (Case Management).
- Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
ServiceNow Administrator
TSIT Digital Technologies Pvt Ltd, India
Bengaluru, Karnataka
05.2020 - 12.2021
- Designed and implemented new functionality using UI Policies and Data Policy.
- Worked on various ITSM modules of Service Now like Incident Management, Change Management, and Problem management, Service catalog, User Administration.
- Worked on and implemented, facilities, time, email, core ITSM, and the service catalog modules.
- Worked on Automated Test Framework (ATF) which allows you to create and run automated tests.
- Configuration and customization Service Portal Web Pages, Widgets and Dashboards.
ServiceNow Developer
Prudent Globaltech Solutions Pvt Ltd, India
04.2018 - 04.2020
- Participated in Requirement gathering and bringing up the short term and long-term goals required for the better implementation of ServiceNow in the client environment.
- Worked on upgrading the instance from Istanbul, Kingston, Madrid, Orlando and Quebec.
- Coded various Catalog Client Scripts, Business Rules, Catalog UI Policies, UI Macros, Script Includes, Data Policies, Script Includes, UI Policies and UI Actions.
- Customized Incident Management, Problem Management, Knowledge Management, Change Management, Master Data Management custom application, GRC and SecOps modules.
Education
Master of Science - Computer Science
Lewis University
Romeoville, IL12-2023
Skills
- ServiceNow platform
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Business Management (ITBM)
- CMDB integrations
- CMDB and Asset Management Services
- HTML5
- CSS/CSS3
- Java and JavaScript design patterns
- Web Services
- Service Management and Service Delivery Process (ITIL Framework)
- Employee Self-service (ESS) portal
- Eureka, Dublin, Berlin, Istanbul, Fuji, Geneva, Helsinki, Kingston, Madrid
- ITIL Tools
- ServiceNow Versions (Fuji, Geneva, Helsinki, Istanbul, Jakarta, Madrid, New York, Orlando, Paris, Rome)
- Web Technologies (XML, HTML, Java, JavaScript, PowerPoint VBA)
Timeline
ServiceNow Developer
Nevro Corp
05.2023 - Current
ServiceNow Administrator
TSIT Digital Technologies Pvt Ltd, India
05.2020 - 12.2021
ServiceNow Developer
Prudent Globaltech Solutions Pvt Ltd, India
04.2018 - 04.2020
Master of Science - Computer Science
Lewis University
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