Carlos Da Silva
Danbury,CT
Summary
Dynamic flight attendant with extensive experience, excelling in passenger service and safety procedures. Recognized for strong communication skills and attention to detail, ensuring a comfortable and secure environment. Adept at problem-solving and emergency procedures, contributing to seamless in-flight experiences and high customer satisfaction.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Flight Attendant
United Airlines
01.2020 - 03.2025
- Greeted passengers and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collaborated with flight crew to maximize smooth and safe flights.
Flight Attendant
GOL Linhas Aéreas Inteligentes
02.2002 - 10.2014
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Education
Finance -
Universidade Anhembi Morumbi
São Paulo 02.2011 - 11.2013
Skills
- Communication
- Customer service
- Passenger service
- Flight safety
- Preflight briefings
- Team oversight
- Strong work ethic
- Attention to detail
- Emergency procedures
- Safety procedures
- Problem-solving
- Time management
- Adult AED and CPR
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Flight Attendant
United Airlines
01.2020 - 03.2025
Finance -
Universidade Anhembi Morumbi
02.2011 - 11.2013
Flight Attendant
GOL Linhas Aéreas Inteligentes
02.2002 - 10.2014