Carlos De Santiago
Suffern
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Cheesecake Factory Inc
West Nyack
11.2021 - Current
Hourly Restaurant Manager
TGI Fridays
West Nyack
11.2019 - 11.2024
- Conducted performance evaluations, providing feedback and coaching for team development.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Adhered to all health department regulations regarding food storage and preparation.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted with kitchen preparation during peak times as needed.
Education
High School Diploma -
George F Baker Highschool
Tuxedo Park, NY06-2013
Skills
- Recruitment
- Kitchen oversight
- Restaurant operations management
- Menu development
- Cocktail preparation
- Service-oriented mindset
- Multilingual in [languages]
Timeline
Restaurant Waiter
Cheesecake Factory Inc
11.2021 - Current
Hourly Restaurant Manager
TGI Fridays
11.2019 - 11.2024
High School Diploma -
George F Baker Highschool