Carlos Diaz Carrera
Summary
Customer-focused professional offering a strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
7
7
years of professional experience
Work History
Part-time Manager
Otro Cafe
Phoenix, USA
01.2026 - Current
- Assisted the restaurant during manager absences.
- Managed restaurant floor operations, talking to customers, keeping the restaurant organized and maintaining a consistent level of positive hospitality.
Lead Bartender/Lead Food Server
Otro Cafe
Phoenix, USA
01.2024 - Current
- Utilized skills in fast-paced multitasking environment to enhance customer experience.
- Connected with customers, crafted beverages, and delivered quality service to meet customer needs.
- Prepared and served a variety of beverages to customers at Otre cafe.
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted in training new staff on drink preparation and service standards.Engaged with customers directly to address their needs
- Delivered outstanding customer service to enhance satisfaction
- Provided exceptional customer service in a fast-paced café environment.
- Managed food and beverage orders with attention to detail and accuracy.
- Collaborated with kitchen staff to ensure timely food delivery.
Busser/expo/Host
Otro Cafe
Phoenix, USA
01.2020 - Current
- Gained foundational knowledge of restaurant hospitality practices
- Cleaned and sanitized tables, ensuring a welcoming dining environment for guests.
- Assisted servers by delivering food and beverages to enhance customer experience.
- Restocked supplies, maintaining adequate inventory levels for smooth operations.
Mentor
Reach family services
Phoenix, USA
01.2024 - 03.2026
- Developed skills in mentoring training by aiding teenagers with psychological health and cognitive skill issues.
- Guided individuals through personal development and empowerment programs.
- Facilitated workshops to enhance communication and life skills.
- Provided support and resources for family engagement initiatives.
Education
High School -
Saint Mary's Catholic High School
First Year - W.P Carey business
ASU
Bachelors - Behavioral health and Science
South Mountain Community College
Skills
- Multitasking
- Bilingual Communication
- Empathy
- Customer relationship management
- Guest experience enhancement
- Staff training
- Leadership development
Awards Certificates
- Honor roll/cord throughout high school
- Graduated in Principal's list for GPA 4.0 or higher at South Mountain Community College
- Employee of the month at first time my company ever began that award
- CPI Certification
- Title 4 liquor handlers certificate
- Food handlers certificate
Languages
Bilingual in English and Spanish
Timeline
Part-time Manager
Otro Cafe
01.2026 - Current
Lead Bartender/Lead Food Server
Otro Cafe
01.2024 - Current
Mentor
Reach family services
01.2024 - 03.2026
Busser/expo/Host
Otro Cafe
01.2020 - Current
High School -
Saint Mary's Catholic High School
First Year - W.P Carey business
ASU
Bachelors - Behavioral health and Science
South Mountain Community College