Carlos Dominguez
Sherman Oaks,CA
Summary
Dedicated and experienced professional with 7 years in the customer service industry. Proven track record of consistently exceeding goals, excelling in problem-solving, and providing effective leadership and supervision. Skilled at adapting quickly to evolving situations and delivering optimal results.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Bank Of America
10.2023 - Current
- Cultivated and maintained strong relationships with clients by understanding their financial needs, providing tailored solutions, and delivering exceptional customer service
- Provided expert advice on a range of financial products, services, and investment opportunities, ensuring clients made informed decisions
- Ensured adherence to regulatory requirements and internal policies by conducting thorough risk assessments, maintaining accurate documentation, and implementing fraud prevention measures
Restaurant Manager
Fresh Grill Mediterranean
07.2020 - 10.2023
- Oversaw inventory procurement, ensuring a well- stocked supply of food products and services
- Diligently cultivated and enhanced the overall dinning experience for customers
- Took charge of staff recruitment, conducted interviews, and facilitated comprehensive training
- Analyzed reports to identify trends and recommend cost-saving strategies.
- Demonstrated the ability to upsell by offering tailored food solutions that precisely matched customers' needs
CSR
Cap Gemini
12.2019 - 07.2020
- Crafted proposals by meticulously validating prior contract terms and conditions
- Provided expert assistance and addressed inquiries related to health insurance claims, exemplifying top-tier customer service
- Conducted precise calculations for insurance quotes and offered comprehensive education to prospective clients regarding their insurance choices
Retention/Sales Rep.
Conduent
07.2017 - 09.2018
- Negotiated and developed renewal agreements based upon rate calculations by leveraging consumer index while staying revenue compliant
- Complaint handling and issue resolution
- Met and surpassed daily and monthly sales
- Building and maintaining strong relationships with customers to ensure their loyalty and satisfaction
Education
B.A -
El Paso Community College
El Paso, TX12.2019
Skills
- Bilingual
- Effective Coaching
- Cash/Time Management
- Recruiting
- Conflict Resolution
- Profitable Thinker
- Analytical Thinker
- Budgeting and cost control
Timeline
Relationship Banker
Bank Of America
10.2023 - Current
Restaurant Manager
Fresh Grill Mediterranean
07.2020 - 10.2023
CSR
Cap Gemini
12.2019 - 07.2020
Retention/Sales Rep.
Conduent
07.2017 - 09.2018
B.A -
El Paso Community College
Similar Profiles
Katherine ScrogginsKatherine Scroggins
Lending Client ASSOCIATE at Bank of AmericaLending Client ASSOCIATE at Bank of America
Josh TabakaJosh Tabaka
SVP, Consumer Market Leader at Bank of AmericaSVP, Consumer Market Leader at Bank of America
Cleapatra O'NeilCleapatra O'Neil
Treasury F&S Sr Specialist - Service Client Service at Bank Of AmericaTreasury F&S Sr Specialist - Service Client Service at Bank Of America