Carlos Dorame
Norwalk,CA
Summary
Driven by a results-focused approach, I leveraged logistics management and team development skills at Emergency Case Systems to enhance operational efficiency and foster a culture of continuous improvement. My leadership significantly increased profit levels and team efficiency, showcasing my ability to drive success and growth in challenging environments. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Supervisor of Operations
Emergency Case Systems
06.2020 - 07.2024
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
Quality Assurance Engineer
Applied Medical
07.2017 - 05.2020
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Increased product reliability by performing thorough regression testing on each release cycle.
- Collaborated closely with development teams to improve software functionality and stability.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Optimized resource allocation by accurately estimating required testing effort based on project scope and complexity factors.
- Participated in available trainings to improve software knowledge.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Enhanced user experience by rigorously testing new features for usability and performance under real-world conditions.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Supervisor
Autosplice Inc.
05.2003 - 05.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Education
GED -
Hacienda La Puente Adult Education
La Puente, CASkills
- Maintenance Oversight
- Facilities Inspection
- Recruitment and hiring
- Staff Evaluation
- Logistics Management
- Team Development
- Regulatory Compliance
Accomplishments
- Promoted shift supervisor after 2 years with the company.
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
Emergency Case Systems
06.2020 - 07.2024
Quality Assurance Engineer
Applied Medical
07.2017 - 05.2020
Supervisor
Autosplice Inc.
05.2003 - 05.2017
GED -
Hacienda La Puente Adult Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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