Carlos E. Moreno`

Work History

Hannaford and Dumas

01.2023 - Current

Utilize USPS approved Bulk Mailer software to process Excel files containing names and addresses for clients, ensuring compliance with all USPS Postal regulations.
Troubleshoot any issues with USPS produced documentation, promptly resolving any discrepancies or errors.
Employ Excel to verify the smooth flow of data through XMPIe, ensuring accurate and efficient mailing production.
Prepare variable data to meet client specifications, ensuring all assets of a mailing are produced accurately and in accordance with client requirements.
Maintain clear and concise documentation of mailing processes, facilitating ease of understanding and knowledge transfer.
Consistently adhere to professional standards and guidelines, ensuring the highest level of quality and accuracy in all mailing services.
Collaborate effectively with team members to streamline processes and improve overall efficiency.
Continuously seek opportunities for professional growth and development, staying updated on industry trends and best practices.

Journeyman Press

01.2022 - 01.2023

Introduced and implemented Commingling services through a third-party vendor, Pitney Bowes, optimizing mail processing efficiency and reducing costs.
Developed and implemented automation solutions that significantly reduced manual tasks, improving overall operational efficiency by 20%.
Successfully implemented the USPS Mail Anywhere Program, enabling seamless mail processing and delivery across multiple locations.
Implemented strategies that led to a 30% reduction in monthly Postal Scorecard Assessments, ensuring compliance with USPS regulations and minimizing penalties.
Strengthened relationships with USPS nationwide, fostering effective communication and collaboration to streamline mail operations and resolve any issues promptly.
Maintained clear and concise documentation of all processes and procedures, ensuring consistency and facilitating knowledge transfer among team members.
Utilized action-oriented language to describe responsibilities and achievements, emphasizing the impact and results of my work.
Diligently proofread all communications and documentation, ensuring accuracy and professionalism in all interactions with stakeholders.

Public Partnership LLC

01.2021 - 01.2022

Successfully managed and supervised a team of 16 Ops Associates across two locations, Medford MA and Phoenix AZ, ensuring smooth daily operations and optimal performance.
Strengthened and enhanced vendor relationships with key partners such as FedEx, Staples, and USPS, resulting in improved service quality and cost savings.
Collaborated with cross-functional teams on the implementation of 2D Barcoding technology, streamlining operations and improving efficiency.
Implemented cost-saving measures by reducing paper costs from Staples, resulting in significant savings for the company.
Optimized freight shipping costs to Phoenix, negotiating favorable rates and reducing expenses.
Created and implemented process improvements that enhanced daily workflows, resulting in increased productivity and efficiency.
Ensured compliance with Service Level Agreements (SLAs) for state program contracts, meeting or exceeding performance targets consistently.
Successfully coordinated and executed the relocation of the company from Medford to Boston, working closely with the Director of Corporate Facilities and VP to ensure a smooth transition.

Shawmut Communications Group

01.2015 - 01.2021

Directed and oversaw all aspects of postal compliance and mailing services at Shawmut Communications Group, ensuring adherence to quality benchmarks and postal regulations.
Planned and scheduled mailing projects, utilizing Trello Boards to efficiently distribute tasks to operators and streamline workflow.
Reviewed mailing specifications to guarantee compliance with postal regulations, minimizing errors and ensuring successful delivery.
Facilitated effective communication between sales, clients, and customer service, ensuring smooth coordination and timely execution of projects.
Maintained strong relationships with USPS, FedEx, UPS, and international shipping vendors, optimizing shipping processes and resolving any issues that arose.
Identified and implemented process improvements and efficiencies, resulting in increased productivity and cost savings.
Collaborated with the IT department to optimize systems and leverage technology for enhanced mailing services.
Regularly provided updates on production and mailing projects in daily meetings with department managers, fostering transparency and alignment across teams.

Shawmut Communications Group

01.2003 - 01.2015

Oversaw all aspects of mail services, including managing employees, equipment, and supplies, ensuring the smooth and efficient production of mailing services.
Developed and maintained strong relationships with USPS at both local and national levels, ensuring timely and accurate delivery of mail.
Utilized postal-approved BCC FSM software for data processing, effectively managing both static and personalized mailings.
Implemented process improvements that resulted in a 20% increase in operational efficiency and cost savings.
Ensured compliance with USPS regulations and guidelines, minimizing errors and avoiding penalties.
Maintained accurate and up-to-date records of all mail services activities, facilitating easy retrieval of information and efficient reporting.
Communicated effectively with team members and USPS representatives, using clear and concise language to avoid confusion and misunderstandings.
Conducted regular quality checks to ensure the accuracy and integrity of all mailings, minimizing errors and improving customer satisfaction.