Kenry Rosario
Ridgewood,NY
Summary
Dynamic and adaptable professional with a proven track record, excelling in guest relations and team collaboration. Bilingual in English and Spanish, I leverage strong communication skills and proficiency in computer-based programs to enhance operational efficiency and drive customer satisfaction. Committed to continuous learning in any field that is required to give optimal results.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Agent
La Quinta Hotel
Long Island City
08.2021 - Current
- Process guest registrations, including collecting payment
- Complete shift reports
- Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed
- Promote, answer questions about, and enroll guests in Wyndham rewards frequent guest program
- Assist other team members in various assignments as needed
- Maintain and clean the lobby as needed
- Perform minor fixes, such as repairing broken locks, damage to walls, etc.
- Install necessary appliances and equipment as needed
- Perform necessary cleaning activities, such as dusting, mopping, trash removal, etc.
- Complete regular maintenance tasks, such as replacing light bulbs
- Collaborate with a team of workers and other professionals during renovations and facility expansions
- Report to facilities or maintenance manager regarding issues resolved, those needing attention, and those currently in progress
- Refreshing building interior by painting
- Handling floods in building by using waterbug pump device
- Moving furniture to desired locations as appropriate to the hotels needs
Sales Representative
Bath & Body Works
08.2018 - 01.2019
- Deliver friendly and efficient cash wrap experience.
- Reinforce customer buying decisions at checkout.
- Recover merchandise on sales floor.
- Replenish merchandise to brand standard.
- Process merchandise to be floor ready and maintain back room.
- Assist with other projects as needed including floorset and shipment processes.
- Multiple roles including selling, cashiering, replenishing and/or processing.
Sales Representative
Lord & Taylor
Manhattan, USA
02.2016 - 01.2018
- Establishes deep relationships with clients and drives repeat business to achieve sales goals and event goals
- Utilizes internal resources such as technology and vendor led product knowledge sessions to stay on top of trends
- Takes initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
- Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking
Sales Representative
Geox Retail Store
Union Square, USA
11.2015 - 11.2016
- Inventory Management: maintain stockroom organization standards; support all inventory handling procedures, including consolidations, recalls, markdowns and shipment receiving;
- Loss Prevention & Security: follow all operating and cash management policies & procedures to ensure store assets are secure to minimize loss
- Maintain Health & Safety Standards: follow all health & safety standards to maintain a safe work environment for all staff, including following ladder usage policy
- Store Set-up & Organization: maintain all areas of the store such as stockrooms, cash desks, and ensures operational binders are maintained and set up for use to run an efficient store
- Communication: review all communication tools to keep up-to-date on business performance and other key tasks to be completed as directed by the management team
- Commitment to Learning: Actively participate in all meetings and training initiatives to enhance skills
Education
Criminal Justice Bachelors Degree in Science - Criminal Justice
John Jay College
524 W 59th St New York, NY 10019 05.2021
Criminal Justice Associates Degree in Arts - Criminal Justice
Borough of Manhattan Community College
05.2019
HIGH SCHOOL DIPLOMA -
Grover Cleveland High School
06.2015
Skills
- Proficiency in English
- Proficiency in Spanish
- Proficiency in translating both languages
- Willingness to learn new skills Extremely Adaptdable
- Proficiency in MS Office
- Proficiency in Google Drive
- Proficiency in Spreadsheets
- Proficiency in Presentations/Slideshows
- Ability to translate from English to Spanish
- Proficiency in Computer Skills
Timeline
Hotel Front Desk Agent
La Quinta Hotel
08.2021 - Current
Sales Representative
Bath & Body Works
08.2018 - 01.2019
Sales Representative
Lord & Taylor
02.2016 - 01.2018
Sales Representative
Geox Retail Store
11.2015 - 11.2016
Criminal Justice Bachelors Degree in Science - Criminal Justice
John Jay College
Criminal Justice Associates Degree in Arts - Criminal Justice
Borough of Manhattan Community College
HIGH SCHOOL DIPLOMA -
Grover Cleveland High School