Kristi Anderson
Portland,OR
Summary
Results-driven front desk agent with 1 year of hospitality experience at Red Lion Hotels and strong background in customer service. Skilled in cash handling, resolving guest complaints, and providing accurate facility information. Experienced phlebotomist at Sacred Heart Medical Center, adept at specimen collection and compassionate patient care in fast-paced environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Hotel Front Desk Agent
Red Lion Hotels
Portland, OR
09.2022 - 11.2023
- Greeted and checked-in guests professionally and warmly, creating positive first impressions that enhanced overall guest satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance guest experience and increase guest engagement
- Handled cash transactions for room charges, deposits, and incidentals with precision, minimizing transaction errors and ensuring accurate financial reporting
- Resolved guest complaints and concerns promptly and effectively, fostering guest satisfaction and strengthening positive relations
Phlebotomist
Sacred Heart Medical Center
Spokane, WA
03.2006 - 05.2008
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting, ensuring patient comfort
- Prepared samples for testing and delivered to correct department, enhancing workflow efficiency
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures, reducing errors
- Prepared samples for testing and delivered to the correct department, improving workflow efficiency
- Ensured proper patient identification, labeling of specimens, and accurate documentation of procedures, minimizing errors
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques, maintaining sample integrity
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures, enhancing patient experience
- Provided compassionate care to patients during phlebotomy procedures, improving patient experience
Lab Assistant- temp position
Sacred Heart Medical Center
Spokane, WA
09.2005 - 03.2006
- Maintained clean, organized work area, ensuring adherence to safety protocols and infection control guidelines to support laboratory integrity
- Prepared blood samples for laboratory testing through centrifugation, aliquoting, and proper storage to facilitate accurate results
- Managed high volume workload efficiently while maintaining attention to detail
- Managed high-volume workload efficiently, ensuring meticulous attention to detail to uphold quality standards
Photo Center Specialist
Walmart
Spokane Valley, WA
07.2004 - 03.2006
- Processed film and printed pictures in an hour or less with accuracy and attention to detail.
Storekeeper
US Navy
La Maddalena, Italy
11.2002 - 07.2004
- I was a Storekeeper on a Subtender in La Maddalena, Italy. My division was responsible for craning pallets of supplies onto the ship.
- As a repair and supply ship for submarines and smaller ships my division was responsible for every supply you can possibly think of besides food.
- After the craning maneuvers we would be responsible for getting all supplies to their proper store rooms. The store rooms were located all over the ship. We would form a supply line and hand boxes all the way from where the supplies came on board the ship to their respective store rooms.
- We were then responsible for stowing and issuing those supplies as needed. Each person was assigned a storeroom to be responsible over.
- We were responsible for maintaining accurate inventory and reordering as needed to keep the proper amount in the inventory.
- I was part of a division responsible for craning pallets of various supplies onto the ship and subsequently moving them into their proper storeooms.
Education
Phlebotomy Certificate -
Alpine College and Esprit Technologies
Skills
- Guest check-in
- Reservation booking
- Payment processing
- Reservation systems
- Customer service
- Guest inquiries
- Guest communication
- Venue guest services
- Customer engagement
- Organizational skills
- Task management
- Attention to detail
- Multitasking
- Problem identification
- Problem-solving
- Adaptability
- Teamwork
- Interpersonal skills
- Communication skills
- Phone etiquette
- English
- Hotel experience
- Patient care
Certification
- Driver's License
- Laboratory procedures
- Data entry
- Greeting customers
- Phlebotomy
- Hotel and accommodations guest check-out
- Multi-line phone systems
- Medical laboratory work
- Cash handling
- Hotel and accommodations guest inquiries
- Client interaction via phone calls
- Hotel and accommodations guest complaints handling
- Laboratory Experience
- Front desk Hospitality
- Compliance with security regulations
Military Service
United States Navy, 11/01/02, 07/01/04, Responsible for craning pallets of various supplies onto the ship and maintaining accurate inventory.
Timeline
Hotel Front Desk Agent
Red Lion Hotels
09.2022 - 11.2023
Phlebotomist
Sacred Heart Medical Center
03.2006 - 05.2008
Lab Assistant- temp position
Sacred Heart Medical Center
09.2005 - 03.2006
Photo Center Specialist
Walmart
07.2004 - 03.2006
Storekeeper
US Navy
11.2002 - 07.2004
Phlebotomy Certificate -
Alpine College and Esprit Technologies