Tyler Aguilar
Summary
Skilled Front Desk Agent specializing in guest relations and payment processing. Enhances guest experiences through effective communication and conflict resolution. Excels in managing check-ins and check-outs, ensuring operational efficiency and high satisfaction. Committed to leveraging customer service expertise to support hotel operations.
Overview
17
17
years of professional experience
Work History
Hotel Front Desk Agent
Budget Inn & Suites
Brady, Texas
02.2022 - Current
- Greeted guests warmly and provided check-in assistance.
- Managed guest reservations, ensuring accurate and efficient processing through hotel management software.
- Addressed guest inquiries and resolved issues promptly.
- Coordinated room assignments and housekeeping requests effectively.
- Processed payments and maintained accurate transaction records.
- Coordinated group bookings and addressed special requests to enhance guest satisfaction.
- Conducted regular inventory checks of lobby supplies and amenities.
- Provided local information and recommendations to enhance guest experience.
- Managed check-ins and check-outs in a timely manner.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Handled customer complaints professionally and courteously.
- Answered phone calls promptly while maintaining a professional attitude.
- Verified identification documents of each guest before check-in.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture, and other entertainment.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Processed payments for room charges, incidentals, taxes and other fees.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Streamlined administrative processes to enhance efficiency and organization within the office.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Drafted guest invoices and posted charges to individual accounts.
- Assigned rooms to guests based on availability and preferences.
- Educated guests regarding important property information and directions to different hotel areas.
- Facilitated loyalty program sign-ups, fostering customer retention through personalized service.
- Ensured lobby area was clean and presentable at all times.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Prepared necessary paperwork for new guests prior to their arrival.
- Adhered to safety standards set by the hotel management team.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Maintained an inventory of available rooms, rates and amenities.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Monitored security cameras in the lobby area.
- Processed refunds when applicable according to company policies.
- Provided assistance with luggage storage or transportation needs.
- Distributed keys or access cards to guests upon check-in.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Input and confirmed reservations for guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Verified customer credit to establish payment method for accommodations.
- Kept records of room availability and guest accounts, manually or using computers.
- Assisted guests at check-in, providing information on various services within hotel.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Issued room keys and escort instructions to bellhops.
Front Desk Agent
Riverfront Inn
Eastland, Texas
05.2018 - 02.2022
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Streamlined check-in and check-out processes, enhancing guest satisfaction and operational flow.
- Answered phone inquiries and provided information about the lodge and local attractions.
- Handled guest complaints promptly, ensuring satisfactory resolutions.
- Coordinated room assignments and maintained accurate room status records.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Processed payments and maintained accurate financial records for transactions.
- Assisted in training new front desk staff on procedures and customer service standards.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Addressed customer complaints with prompt and courteous resolutions, fostering positive guest experiences.
- Input guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Supervised security cameras in lobby area to ensure guest security.
- Assisted with luggage handling for incoming guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Issued room keys and escort instructions to bellhops.
- Balanced financial accounts and performed nightly audits, ensuring accuracy in financial records and compliance.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Front Desk Agent
Little Oklahoma Inn
Duncan, Oklahoma
01.2014 - 05.2018
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed check-in and check-out processes, enhancing guest flow and satisfaction.
- Answered phone inquiries and provided information about the lodge and local attractions.
- Resolved guest complaints swiftly, fostering positive experiences and loyalty.
- Coordinated room assignments and maintained accurate room status records.
- Processed payments and maintained accurate financial records for transactions.
- Assisted in training new front desk staff on procedures and customer service standards.
- Coordinated with housekeeping to ensure timely room readiness, optimizing guest arrivals.
- Answered phones, responded to inquiries, and took messages.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Posted incidental charges to ledgers, manually or by using computers.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Issued room keys and escort instructions to bellhops.
- Verified customer credit to establish payment method for accommodations.
- Computed bills, collected payments and made change for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Assisted with luggage handling for incoming guests.
- Oversaw security camera feeds in the lobby area to maintain a secure environment.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Ensured that all safety regulations were followed according to company standards.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Inputted guest information into computer system accurately and securely.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
Custodian
Turner Janitorial
Eastland, Texas
06.2009 - 01.2014
- Maintained cleanliness in assigned areas using appropriate cleaning supplies and equipment.
- Conducted routine inspections to ensure safety and compliance with cleaning standards, contributing to a safe environment.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Operated floor maintenance machines to clean and polish various surfaces effectively.
- Removed waste and recyclables from designated areas following proper disposal procedures.
- Assisted in training new custodial staff on cleaning protocols and equipment usage.
- Reported maintenance issues to management for timely resolution and safety compliance.
- Organized cleaning supplies and equipment for optimal accessibility and efficiency in tasks.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Organized storage area for custodial supplies and equipment, ensuring accessibility and maintaining adequate inventory levels.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Contributed to special custodial care projects directed by supervisor or manager.
- Adhering strictly to health and safety regulations while performing duties.
- Checked and stocked inventory throughout facility to meet expected demands.
- Maintained accountability for building keys, master keys and access cards.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Responded quickly to emergency situations such as flooding or spills, minimizing potential damage and ensuring safety.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Performed landscaping tasks and removed litter to maintain grounds.
- Ensured that all equipment was properly stored after use.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Maintained a dust-free environment by regularly dusting furniture, machines, and equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Steam-cleaned or shampooed carpets.
- Followed company uniform, performance and security policies with every job.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Education
High School Diploma -
Brady ISD
Brady, TX05-2014
Skills
- Cleaning procedures
- Safety compliance
- Floor maintenance
- Chemical handling
- Building security
- Customer service
- Problem solving
- Team collaboration
- Time management
- Inventory management
- Training staff
- Communication
- Guest relations
- Attention to detail
- Task prioritization
- Floor polishing
- Floor cleaning and buffing
- Supply delivery
- Custodial machine operation
- Minor repairs
- Room setup and breakdown
- Physical stamina
- Multitasking
- Work prioritization
- Damage reporting
- Facility opening and closing
- Skilled housekeeper
- Floor scrubbers and polishers
- Verbal and written collaboration
- Problem-solving
- Sanitation techniques
- Job status updates
- Work independently
- Equipment operation
- Equipment cleaning
- Timely paperwork completion
- Heavy lifting
- Hazardous chemicals handling
- Facility Access control
- Maintenance knowledge
- Building maintenance
- Lock and key management
- Janitorial procedures
- Routine Inspections
- Excellent communication
- Waste and recycling management
- Equipment inspection
- Employee training
- Facilities maintenance
- Preventive Maintenance
- Cleaning and sanitizing
- Waste disposal
- Emergency response
- Crew supervision
- Supply management
- Health compliance
- Safe chemical disposal
- Reliability and punctuality
- Grounds security
- Building inspection
- Cleaning knowledge
- Event support
- Furniture moving
- Window cleaning
- Facility maintenance
- Guest management
- Reservation systems
- Payment processing
- Front desk operations
- Conflict resolution
- Customer management
- Administrative tasks
- Effective communication
- Local area knowledge
- Venue coordination
- Reservation management
- Teamwork
- Microsoft office
- Property management systems
- Room availability
- Initiative-taking
- Professional demeanor
- Hotel software expertise
- Patience and tolerance
- Front desk management
- Staff training
- Foreign language proficiency
- Customer service management
- Invoicing and billing
- Room service
- Complaint management
- Supply and materials oversight
- Travel arrangements
- Interpersonal communication
- Public speaking
- Negotiation
- Staff scheduling
- Active listening
- Facilities management software
- Written communication
- Guest service oversight
- Word processing
- Crisis management
- Check-in procedures
- POS system operation
- Sales coaching
- Interpersonal skills
- Check-out procedures
- Excellent communication
- Dispute mediation
- Revenue management
- Analytical thinking
- Housekeeping coordination
- Dining and amenity recommendations
- Administrative skills
- Tourism knowledge
- Multitasking capacity
- Room assignment
- Front office management
- Booking systems
- Data gathering
- File management
- Flexibility
- Strategic planning
- Effective planning
- Computer skills
- Adaptability
- Goal setting
- Professional demeanor
- Serve guests
- Room charges
- Staff supervision
- Records management
Timeline
Hotel Front Desk Agent
Budget Inn & Suites
02.2022 - Current
Front Desk Agent
Riverfront Inn
05.2018 - 02.2022
Front Desk Agent
Little Oklahoma Inn
01.2014 - 05.2018
Custodian
Turner Janitorial
06.2009 - 01.2014
High School Diploma -
Brady ISD