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Michely Fuentes
Little Rock
Summary
Detail-oriented professional with a strong background in client service excellence and effective communication. Passionate about helping families make informed financial decisions and enhancing customer experiences through efficient processes.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Wingate by Wyndham
Little Rock
01.2025 - 05.2026
- Managed reservations using hotel management software to enhance operational efficiency.
- Assisted guests with check-in and check-out procedures to ensure smooth transitions.
- Processed payments and maintained precise billing records for all guests.
- Answered phone inquiries, responded to questions, and took accurate messages.
- Resolved customer complaints promptly and courteously to maintain service quality.
- Inputted guest information into computer system securely and accurately.
- Coordinated with housekeeping to ensure timely room readiness for guests.
Breakfast Server
Wingate by Wyndham
Little Rock
01.2025 - 05.2026
- Served breakfast items promptly, contributing to high-quality guest experiences.
- Resolved customer complaints efficiently, improving overall guest satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Trained new employees on effective serving techniques, fostering team competency.
Housekeeper
Hampton Inn By Hilton
little rock, Arkansas
09.2023 - 06.2024
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
Education
High School Diploma -
Proyecto Casa Inc.
San Juan Puerto Rico09-2008
Skills
- Customer relationship management
- Payment processing
- Front desk operations
- Billing accuracy
- Teamwork orientation
- Fluent in Spanish and English
- Effective communication
- Check-out procedures
- Reservation management
- Time management
- Initiative-taking
Languages
Spanish
Professional
English
Professional
Timeline
Hotel Front Desk Agent
Wingate by Wyndham
01.2025 - 05.2026
Breakfast Server
Wingate by Wyndham
01.2025 - 05.2026
Housekeeper
Hampton Inn By Hilton
09.2023 - 06.2024
High School Diploma -
Proyecto Casa Inc.