Dejah Warren
Racine
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at solving problems analytically. Committed to enhancing customer experiences through service-oriented behaviors and a deep understanding of customer desires. Dedicated to providing customized solutions that foster long-term loyalty.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Delta Marriott
03.2025 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Prepared reports on guest satisfaction levels and other metrics.
- Resolved service-related problems and documented actions in system.
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Clerical Secretary (Substitute)
Racine Unified School District
09.2024 - Current
- Documented attendance, grades and test scores to update permanent records
- Processed student registrations and withdrawals
- Performed clerical and administrative support duties to optimize workflow procedures
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Seasonal Beauty Advisor
Ulta Beauty Inc.
09.2024 - 01.2025
- Processed payments, entering sales in register for prompt customer service
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Maintained counter and display areas for cleanliness and organization
- Performed cash, card, and check transactions to complete customer purchases
- Recommended complementary purchases to customers, increasing revenue
- Developed strong rapport with customers and created positive impression of business
- Managed efficient cash register operations
- Listened to customer needs and desires to identify and recommend optimal products
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Met sales goals, supporting organizational health through consistent and reliable service
- Scheduled appointments
Universal Banker
Summit Credit Union
07.2023 - 02.2024
- Established professional relationships with each member
- Recorded daily reports and budgets
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services
- Maintained friendly and professional customer interactions
- Remote position
Customer Experience Specialist
Aston Carter
11.2022 - 05.2023
- Initiated the intake process for FMLA claims for employees/clients
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
- Registered clients into the computer system
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Processed paperwork and approved/denied FMLA claims
- Documented customer interactions in internal database to maintain customer service history details
- Investigated and resolved customer inquiries and complaints quickly
- Managed 60-100 incoming calls and emails per day from clients.
Fulfillment Associate
Amazon
10.2021 - 10.2022
- Picked customer orders in the warehouse to be shipped out
- Followed safety protocols to minimize workplace accidents
- Pulled orders quickly to maintain demanding productivity goals
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
Medical Receptionist
CSL Plasma
04.2019 - 12.2020
- Registered each new donor into the computer system
- Took donor's vitals, blood sample, and questionnaire
- Performed front counter receptionist duties
- Transcribed phone messages and relayed to appropriate personnel
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Managed multi-line phone system and pleasantly greeted patients
- Supported office staff and operational requirements with administrative tasks
- Maintained current and accurate medical records for patients
Cashier/Customer Service Representative
The Home Depot
02.2018 - 04.2019
- Adhered to strict HIPAA guidelines to protect patient privacy
- Conducted patient intake interviews, recording and documenting relevant information
- Performed various administrative tasks by filing, copying and faxing documents
- Processed phone and online orders
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and join reward programs
- Delivered prompt service to prioritize customer needs
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
- Built relationships with customers to encourage repeat business
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers
Education
Associate of Science - Music
The Los Angeles Film School
Los Angeles, CA05.2025
High School Diploma - undefined
Walden III High School
Racine, WI06.2014
Skills
- Customer engagement
- Reservation management
- Polished professional image
- Computer and technology savy
- Cash management
- Effective written communication
- Effective relationship management
- Analytical problem-solving
- Adaptability to change
- Phone ettiquite
- Customer service
- Upselling proficiency
- Document verification
- Strong attention to detail
Awards
- Cashier of the month at The Home Depot
- Made it onto the well performance board at CSL plasma
- Various first place piano competition awards
Timeline
Hotel Front Desk Agent
Delta Marriott
03.2025 - Current
Clerical Secretary (Substitute)
Racine Unified School District
09.2024 - Current
Seasonal Beauty Advisor
Ulta Beauty Inc.
09.2024 - 01.2025
Universal Banker
Summit Credit Union
07.2023 - 02.2024
Customer Experience Specialist
Aston Carter
11.2022 - 05.2023
Fulfillment Associate
Amazon
10.2021 - 10.2022
Medical Receptionist
CSL Plasma
04.2019 - 12.2020
Cashier/Customer Service Representative
The Home Depot
02.2018 - 04.2019
High School Diploma - undefined
Walden III High School
Associate of Science - Music
The Los Angeles Film School
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