Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Brinkman

Kentwood,MI

Summary

Dedicated and hardworking individual with a strong attention to detail, and a problem-solving attitude. I look forward to any challenges that come my way, and I always look to learn and grow more, no matter the difficulty of the situation.

Overview

13
13
years of professional experience

Work History

Hotel Front Desk Agent

Gun Lake Casino
Wayland, MI
02.2025 - Current
  • Greeted guests upon arrival, answered questions and provided information about the hotel.
  • Assigned rooms to guests based on availability and preferences.
  • Handled customer complaints professionally and courteously.
  • Processed payments for room charges, incidentals, taxes and other fees.

Guest Relations Representative

Gun Lake Casino
Holt, MI
11.2024 - 02.2025
  • Maintained up-to-date knowledge of casino venue hours and promotions as well as hotel policies and procedures.
  • Answered incoming calls from guests, answering any questions about the property or hotel.
  • Informed guests about ongoing and upcoming promotions.

General Manager

House of Evolution
Ann Arbor, MI
02.2023 - 06.2024
  • Successfully launched and operated a brand-new retail location in Bay City.
  • Implemented all POS integrations, product catalogs, and pricing.
  • Tasked with opening the next location in Muskegon following successful Bay City launch.
  • Customer service is the most important part of this job. I make it a goal to ensure everyone leaves happy and gets what they're looking for.
  • I reached out to different sales reps and vendors daily, trying to find the best prices on products.
  • Always focused on trying to improve the team in ways that benefit all, stressing the importance of customer service as the difference between us and everyone else.
  • I took care of minor maintenance on the buildings.
  • Checking competitors in the area daily for ways to improve.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Manager

HomeGrown Cannabis
Lansing, MI
04.2022 - 01.2023
  • Optimized bud-tender workflow for high productivity.
  • Ensured all computer-related technologies were current and effective.
  • Generated initiatives to enhance customer engagement through special promotions.
  • Met with various sales reps to discuss products, strategies, etc.
  • Always looking to find new ways to improve myself, as well as the store.
  • Resolved customer inquiries and complaints at any time, with a goal of making sure the customer leaves happy.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Budtender

HomeGrown Cannabis
Lansing, MI
06.2021 - 04.2022
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Assisted customers in selecting products based on their needs and preferences.
  • Assisted management in training new budtenders on policies and procedures.
  • Stocked shelves with new product arrivals.
  • Greeted customers and promoted various cannabis products.
  • Cleaned shelves, counters and tables to maintain organized store.

Lube Technician

Shaheen Chevrolet
Lansing, MI
10.2019 - 03.2020
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Installed new windshield wiper blades and checked tire pressure.
  • Checked fluids and maintenance-related parts and topped off or replaced.

Apprentice

Pro-Tech Mechanical
Lansing, MI
07.2016 - 11.2018
  • Repaired and replaced defective parts of HVAC systems as needed.
  • Performed preventive maintenance on heating, ventilation and air conditioning equipment to ensure optimal performance.
  • Maintained records of all repairs performed on HVAC equipment.
  • Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
  • Routinely inspected equipment for preventive and emergency maintenance needs.

Server

Steak n' Shake
Lansing, MI
01.2012 - 01.2015
  • I was constantly in a fast-paced environment, dealing with a high volume of customers regularly
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Delivered food orders promptly and courteously.

Education

High School Diploma -

Holt High School
05.2015

Skills

  • Reliable Team Member
  • Proficient in Technology
  • Attention To Detail
  • Customer Engagement
  • Effective Time Management
  • Team Leadership
  • Cash Handling Expertise
  • Point-of-Sale Proficiency
  • Retail Store Management

Timeline

Hotel Front Desk Agent

Gun Lake Casino
02.2025 - Current

Guest Relations Representative

Gun Lake Casino
11.2024 - 02.2025

General Manager

House of Evolution
02.2023 - 06.2024

Manager

HomeGrown Cannabis
04.2022 - 01.2023

Budtender

HomeGrown Cannabis
06.2021 - 04.2022

Lube Technician

Shaheen Chevrolet
10.2019 - 03.2020

Apprentice

Pro-Tech Mechanical
07.2016 - 11.2018

Server

Steak n' Shake
01.2012 - 01.2015

High School Diploma -

Holt High School

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