Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Hurtado

Hidden Valley Lake,California

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Hotel Front Desk Agent

Indian Springs Calistoga
Calistoga, California
11.2023 - Current
  • Greeted guests warmly upon arrival and provided check-in assistance.
  • Managed reservation systems to ensure accurate bookings and room assignments.
  • Handled guest inquiries promptly, addressing requests and providing information.
  • Processed payments efficiently while ensuring compliance with hotel policies.
  • Assisted in resolving guest complaints, promoting a positive experience at the hotel.
  • Maintained front desk area cleanliness and organized essential documents effectively.
  • Handled customer complaints professionally and courteously.
  • Answered phone calls promptly while maintaining a professional attitude.
  • Verified identification documents of each guest before check-in.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Greeted guests upon arrival, answered questions and provided information about the hotel.
  • Processed refunds when applicable according to company policies.
  • Collaborated with team members to enhance overall guest satisfaction during stays.

Casino Manager

Twinpine Casino & Hotel
Middletown, CA
06.2018 - Current
  • Resolved customer complaints and payout errors.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Addressed patron complaints and quickly payout errors and disputes.
  • Explained game rules, betting limits and house policies.
  • Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
  • Interpreted game guidelines and betting limits.
  • Monitored card counting and suspicious behavior to proactively mitigate cheating.
  • Removed non-abiding players and card counters for non-compliance with established rules.
  • Supervised gaming tables and surrounding areas to enforce operational policies.

Slot Supervisor/Slot Repair Technician

Twin Pine Casino & Hotel
Middletown,Ca, CA
03.2007 - Current
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Converted currency into requested combinations of bills and coins for patrons.
  • Evaluated workers' performance to write performance reviews.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Responded to emergency situation to provide fire protection and first-aid assistance.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
  • Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
  • Assisted customers and personnel with slot machine issues and questions.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Lumber Yard Associate

Mendo Mill
Clearlake, CA
11.2018 - 08.2021
  • Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
  • Learned lumber products and manufacturer differences to give customers sound advice on building materials.
  • Worked with approved vendors to source and receive products for customers.
  • Loaded and unloaded materials like drywall, shingles and plywood for customers.
  • Used jig, circular and table saws to cut lumber to requested sizes to fulfill customer requests.
  • Assisted over multiple customers per day by advising on merchandise selection and answering lumber-related questions.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Secured items in truck by strapping over protective padding.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Crew Member

Hops Meister
Clearlake, CA
02.2007 - 02.2017
  • Harvested crops and prepared for packaging or sale.
  • Circulated through field to check plants for harvesting.
  • Pruned and checked for pests to properly care for plants.
  • Troubleshot malfunctions and completed basic repairs on field equipment.
  • Loaded agricultural products into trucks to deliver fresh products to market or storage facilities.
  • Transplanted plants and planted new seeds according to determined size of crop.
  • Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.
  • Completed harvesting activities using harvesters, tractors and other heavy equipment.
  • Observed and listened to machinery operation to detect equipment malfunctions.
  • Sprayed fertilizer or pesticide solutions to control insects, fungus and weed growth.
  • Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
  • Repaired buildings, fences and other pertinent structures to keep animals properly contained.
  • Attached plows, sprayers or harvesters to tractors with bolts or hand tools.

Education

High School Diploma -

Middletown High School
Middletown, CA
06.2006

Some College (No Degree) -

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Reliable & Trustworthy
  • Microsoft Office
  • Active Listening
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Maintenance & Repair
  • PPE Use
  • Good Work Ethic
  • Basic Math
  • Critical Thinking
  • Customer Service
  • People Skills
  • Team Management
  • First Aid/CPR
  • Fluent in Spanish
  • Problem Resolution
  • Conflict Resolution
  • Relationship Building
  • Time management

Timeline

Hotel Front Desk Agent

Indian Springs Calistoga
11.2023 - Current

Lumber Yard Associate

Mendo Mill
11.2018 - 08.2021

Casino Manager

Twinpine Casino & Hotel
06.2018 - Current

Slot Supervisor/Slot Repair Technician

Twin Pine Casino & Hotel
03.2007 - Current

Crew Member

Hops Meister
02.2007 - 02.2017

High School Diploma -

Middletown High School

Some College (No Degree) -

Santa Rosa Junior College

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