Ofure Sophia Osabuohien
Hazel Crest,IL
Summary
Experienced in completing body composition evaluations, coaching clients on exercise safety and generating business for the program. Professional and disciplined individual with a positive and upbeat mentality. Committed to maintaining peak physical fitness and making healthy decisions. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Agent
Hampton Inn Majestic Chicago Theatre District
Chicago, IL
08.2022 - 04.2024
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Front Desk Agent
Hilton Garden Inn Hotel
Tallahassee, FL
02.2022 - 07.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Offered dining information and helped guests organize local activities to enhance stay.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Drafted guest invoices and posted charges to individual accounts.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Tournament Coordinator
Xs Tennis And Education
Chicago, IL
06.2020 - 12.2021
- Responsible for organizing 2-3 day tournaments. On average 20 players for each draw. Responsible for scheduling all times for the tournament. Responsible for making spectators' experience enjoyable.
- Coordinated logistics for games by setting up scoreboards, balls and cones.
- Managed fitness and recreation facilities, verifying safe and clean facility and equipment condition
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Tennis Coach
Xs Tennis And Education
Chicago, IL
06.2015 - 12.2021
- Demonstrated proper technique with swinging racquet, demonstrating correct form to athletes.
- Worked closely with student-athletes between ages of 3 years old and 40 years old, coaching individuals at all ranges of athletic ability.
- Utilized positive enforcement, helping athletes to perform at high levels.
- Cultivated pleasant atmosphere, which was widely embraced by players, parents and assistant coaching staff.
- Communicated effectively with coaches and fellow athletes.
Education
Bachelor of Science - Interdisciplinary Studies
Florida Agricultural And Mechanical University
Tallahassee, FL09-2024
Skills
- Critical thinking
- Training & Development
- Conflict resolution
- Personalized coaching
- Working collaboratively
- Reliable and trustworthy
- Leadership
- Microsoft Office
- Professional Appearance
- Office Organization
- Data Entry
Timeline
Hotel Front Desk Agent
Hampton Inn Majestic Chicago Theatre District
08.2022 - 04.2024
Front Desk Agent
Hilton Garden Inn Hotel
02.2022 - 07.2022
Tournament Coordinator
Xs Tennis And Education
06.2020 - 12.2021
Tennis Coach
Xs Tennis And Education
06.2015 - 12.2021
Bachelor of Science - Interdisciplinary Studies
Florida Agricultural And Mechanical University
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