Hi, I’m
Keenan Jenkins
Austin,TX
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Im Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
1
year of professional experience
Work History
Wingate By Wyndham Hotel
Hotel Front Desk Agent
10.2022 - Current
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
Aloft Hotel
Hotel Night Auditor
10.2021 - 10.2022
Job overview
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Responded to guest needs quickly and efficiently, to ensure noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
Southern Careers Institute Inc, Austin, TX
No Degree from Welding
08.2017
Morris Academy For Collaborative Studies, Bronx, NY
High School Diploma
06.2011
Skills
- Greeting Guests
- Request Management
- Tourism Management
- Cash Handling
- Making Reservations
- Guest Registration
- Guest Accounts
- Front Desk Operations
- Customer Experience
- Hotel Reservations
- Room Billing
- Selling Techniques
- Critical Thinking
- Safety Protocols
- Customer Service
- Customer Retention
Timeline
Hotel Front Desk Agent
Wingate By Wyndham Hotel
10.2022 - Current
Hotel Night Auditor
Aloft Hotel
10.2021 - 10.2022
Southern Careers Institute Inc
No Degree from Welding
Morris Academy For Collaborative Studies
High School Diploma
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