Jenna Douthwright
Augusta
Summary
Customer-focused front desk professional with experience in customer service and office operations. Skilled in answering multi-line phones, maintaining confidential records, processing payments, and communicating effectively with guests in a fast-paced environment. Currently pursuing a degree in Medical Administration and seeking to transition into a healthcare administrative role.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Hilton Homewood Suites
Augsuta
11.2025 - Current
- Managed check-in and check-out processes efficiently using hotel management software.
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Maintained confidentiality of guest information while accurately managing reservations, payments, and account records.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Roller Skating Rink Employee
Sunbeam Roller Rink
Smithfield
04.2019 - Current
- Instructed beginner skaters on basic techniques and safety protocols.
- Maintained clean skating surfaces to ensure a safe roller skating environment.
- Assisted customers with rental equipment.
- Handled cash transactions and processed payments efficiently at the front desk.
Closing Expert
Target
Augusta
08.2024 - 05.2025
- Collaborated with team members to manage inventory and stock levels effectively.
- Organized inventory in backroom for efficient restocking and retrieval.
- Stocked shelves with products according to company layout guidelines.
- Assisted customers in locating products and answered inquiries promptly.
Education
Bachelor of Science - Healthcare Administration
University of Maine At Presque Isle
Presque Isle, ME06-2030
High School Diploma -
Skowhegan Area High School
Skowhegan, ME06-2023
Skills
- Front Desk Operations
- Reservation management
- Records management
- Confidentiality and Privacy
- Customer service
- Guest relations
- Customer engagement
- Telephone communication
- Time Management
- Conflict resolution
- Electronic Record Management
Timeline
Hotel Front Desk Agent
Hilton Homewood Suites
11.2025 - Current
Closing Expert
Target
08.2024 - 05.2025
Roller Skating Rink Employee
Sunbeam Roller Rink
04.2019 - Current
Bachelor of Science - Healthcare Administration
University of Maine At Presque Isle
High School Diploma -
Skowhegan Area High School