Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Enrique Valdes

Hialeah,USA

Summary

Adept Technical Support Engineer with a proven track record at Pc Solutions, enhancing system performance and customer satisfaction through expert resolution of complex technical issues and malware threats. Skilled in hardware and software configuration, alongside exceptional problem-solving abilities, I significantly improve operational efficiency. My teamwork and collaborative efforts ensure seamless technology experiences for all users. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Developed strong sales and customer service skills in fast-paced retail environment, seeking to transition into new field. Adept at managing inventory and building relationships with clients and team members. Looking to leverage these transferable skills to make meaningful impact in new industry.

Offering strong organizational skills and keen eye for detail, eager to learn and develop in this environment. Delivers ability to quickly understand product specifications and sales techniques. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Positive, upbeat personality traits combined with strong understanding of customer service and sales strategies. Knowledge of inventory management systems and excellent communication skills. Committed to driving sales growth and enhancing customer satisfaction.

Knowledgeable [Desired Position] with robust background in parts sales management. Demonstrated ability to increase inventory turnover and enhance customer satisfaction through strategic planning and effective team leadership. Proven track record of optimizing supply chain processes and fostering strong vendor relationships.

Overview

3
3
years of professional experience

Work History

Parts Sales Manager

AutoZone
11.2024 - Current
  • Managed inventory levels to ensure optimal stock availability and minimize shortages.
  • Developed strong customer relationships through effective communication and personalized service.
  • Assisted in training new sales staff on product knowledge and sales techniques.
  • Implemented promotional strategies to enhance product visibility and boost sales performance.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
  • Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.

Technical Support Engineer

Pc Solutions
02.2023 - 09.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured and tested new software and hardware.

Retail Sales Associate

Naypel Store
07.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Preuniversitario Manolito Aguiar Garcia
Havana, Cuba
04-2020

Skills

  • Technical Support
  • Technical Troubleshooting
  • Problem-Solving
  • Application support
  • Hardware Configuration
  • System Troubleshooting
  • Software Installation
  • Customer Support
  • Teamwork and Collaboration
  • Backup and recovery
  • Application installations
  • Hardware upgrades
  • Hardware and Software Configuration
  • System Configuration
  • Operational efficiency
  • Warehouse management
  • Task delegation
  • Sales reporting
  • Stock control
  • Customer service
  • Improving customer satisfaction
  • Forklift operation
  • Stock management

Languages

English - Limited Working
Spanish - Native or Bilingual

Timeline

Parts Sales Manager

AutoZone
11.2024 - Current

Technical Support Engineer

Pc Solutions
02.2023 - 09.2023

Retail Sales Associate

Naypel Store
07.2022 - 01.2023

High School Diploma -

Preuniversitario Manolito Aguiar Garcia
Carlos Enrique Valdes