Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carlos Falco Fernandez

Carlos Falco Fernandez

Katy,TX

Summary

Dynamic leader with a proven track record at Mipyme S.U.R.L León Eléctrico, adept in operations management and exceptional interpersonal communication. Spearheaded strategies boosting sales and market share, while fostering team unity and customer loyalty. Excelled in staff development and operational efficiency, achieving significant business growth.

Overview

2025
2025
years of professional experience

Work History

Gerente General

Mipyme S.U.R.L León Eléctrico
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Gerente Punto De Ventas

Sucursal,PAYJOY
12.2023 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Pre Universitario - Informática

Luis De Feria Garayalde
Holguin, Cuba

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Team leadership
  • Efficient multi-tasker
  • Effective leader
  • Customer relations
  • Relationship building
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Verbal and written communication
  • Administrative skills
  • Motivation
  • Client relations
  • Schedule management
  • Staff motivation
  • Vendor relationships
  • Employee development
  • Exceptional interpersonal communication
  • Recruitment
  • Interpersonal skills
  • Troubleshooting expertise
  • Operations oversight
  • Business administration
  • Sales expertise
  • Team oversight

Timeline

Gerente Punto De Ventas

Sucursal,PAYJOY
12.2023 - 08.2024

Gerente General

Mipyme S.U.R.L León Eléctrico

Pre Universitario - Informática

Luis De Feria Garayalde

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Carlos Falco Fernandez