Carlos Garcia

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Maintained updated and detailed records of calls in physical and electronic database.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Delivered exceptional customer service with timely communication and proactive problemsolving.
• Collaborated with team members to ensure seamless customer service experiences.
• Trained new employees on proper procedures, cash handling, and customer service standards.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Implemented inventory control measures to minimize stock discrepancies and prevent supply shortages, maintaining optimal inventory levels at all times.
• Executed month-end inventory counts to identify discrepancies.
• Received, counted and inspected inventory for delivery.
• Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Collected room deposits, fees, and payments.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

• Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
• Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
• Updated record-keeping systems for improved organization and accessibility of important information.
• Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.

The position included supervisory duties: Closing and opening the shop, managing the cash office, assisting customers with all their culinary needs and providing excellent leadership to fellow employees. The position included exceptional customer service at all times.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.