Carlos Garcia
Oklahoma City,OK
Summary
Operations Manager with over 24 years in management who excels in Operations Management and People Leadership. Proactive in inventory control, ordering, customer service, driving programs and sales goals. Strong at developing and coaching others. Seeking to apply strengths in a new opportunity.
Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at setting departments to designed planograms.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Receiving Associate
Hobby Lobby Warehouse
01.2026 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
Profit Center Manager
Travel Centers of America
11.2023 - 12.2025
- Reduced employee turnover by creating a positive work environment that fostered professional growth opportunities.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Established effective communication channels between departments, fostering collaboration and teamwork.
- Ensured compliance with all company policies, industry regulations, legal requirements preventing risks or potential liabilities.
Assistant Manager
Travel Centers Of America
07.2021 - 11.2023
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Construction/Merchandiser
Advantage Solutions Inc.
09.2019 - 05.2021
- Updated pricing and signage to complete product displays and educate customers
- Loaded and unloaded merchandise using ladder and pallet jack
- Inspected merchandise for quality and arranged proper display location on floor
- Ensured products appeared at correct locations in correct quantities
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Interpreted job site supervisor's orders and technical documentation to complete accurate work
- Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices
- Erected and removed temporary structures such as uprights, signage
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged beams, boards, etc
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Recognized and reported potential project challenges and assisted with solutions
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies
- Handled impact drills and hammer drill construction tools and machinery to effectively complete projects
- Operated Ballymore and Scissor lift equipment to move materials and promote job efficiency
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized
- Worked with speed and accuracy to consistently meet production standards
- Painted surfaces using brushes, spray guns and paint rollers
- Verified products appeared at correct locations in proper quantities
- Moved merchandise using forklifts, pallet jacks and hand trucks
Store Manager
Dollar General
08.2018 - 12.2018
- Created work schedules according to sales volume and number of employees.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Store Manager
Walgreens
03.2005 - 12.2017
- Organized private mailbox system using mailbox manager software.
- Responded to customer concerns with friendly and knowledgeable service.
- Trained and developed new associates on POS system and key sales tactics.
- Examined merchandise to verify that it was correctly priced and displayed.
- Implemented new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Assigned employees to specific duties to best meet needs of store.
- Reported to district manager regarding all store and staff issues.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Scheduled and led weekly store meetings for all employees.
- Instructed staff on appropriately handling difficult and complicated sales.
- Interviewed job candidates and made staffing decisions.
- Planned budgets and authorized payments and merchandise returns.
- Managed staff of 25 sales associates, 2 team leaders and 1 assistant manager.
- Hired, trained and evaluated personnel in sales and marketing.
- Completed profit and loss performance reports.
- Monitored security and handled incidents calm and respectfully.
- Conducted store inventories once per year along with weekly inventory procedures.
- Investigated and resolved variances and employee claims.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Received and reviewed time records for 30 employees.
Executive Assistant
Walgreens
03.1998 - 03.2005
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Compiled and analyzed sales and marketing reports.
- Mentored new sales associates to contribute to store’s positive culture.
- Completed all daily tasks and special assignments with efficient and quality-driven approach.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Managed scheduling for store shifts so that there was proper staffing at all times.
- Shared best practices for sales and customer service with other team members to help improve store’s efficiency.
- Contacted other store locations to determine merchandise availability.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Preserved perfect attendance record for 84 months.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Followed merchandising guidelines to present visually appealing displays.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Actively pursued personal learning and development opportunities.
- Worked with management team to implement proper division of responsibilities.
- Facilitated training and onboarding for incoming staff
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Filed paperwork and organized computer-based information
- Worked with senior management to initiate new projects and assist in various processes
Education
GED -
Oklahoma City Community College
Oklahoma City, OK2001
Skills
- Staff training and development
- Excellent communication skills
- Active listening skills
- Strong work ethic
- Bi-weekly payroll processing
- Technical aptitude
- Computer literate
- Employee relations
- Inventory management
- Detail-oriented
- Customer relations
- Motivated team player
- Ballymore, Scissor lift, Pallet jack equipment
- Team Leadership
- Goals and Performance
- Merchandising
- Excellent customer service skills
- Order processing
- Merchandising expertise
- Accurate money handling
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Texas Pharmacy Technician Certificate
Timeline
Receiving Associate
Hobby Lobby Warehouse
01.2026 - Current
Profit Center Manager
Travel Centers of America
11.2023 - 12.2025
Assistant Manager
Travel Centers Of America
07.2021 - 11.2023
Construction/Merchandiser
Advantage Solutions Inc.
09.2019 - 05.2021
Store Manager
Dollar General
08.2018 - 12.2018
Store Manager
Walgreens
03.2005 - 12.2017
Executive Assistant
Walgreens
03.1998 - 03.2005
GED -
Oklahoma City Community College