Danielle Anderson
Houston,TX
Summary
Experienced with creating visually appealing and functional designs across various tactile media. Solid background in arts, crafts, and years of customer service. Track record of enhancing brand identity and user experience through creative and precise design solutions. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
LAM
04.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Assistant Designer
Medsger Studio
03.2023 - 03.2024
- Conducted site visits to assess project progress and ensure alignment with design intent.
- Coordinated with vendors and contractors to streamline procurement and installation processes.
- Researched industry trends and materials to enhance design solutions and client offerings.
- Documented costs, tracked purchases and administered client budgets.
E-Commerce Manager
Fix And Fogg
08.2020 - 02.2023
- Analyzed consumer behavior data to inform targeted promotional campaigns and drive sales growth.
- Managed inventory levels and supply chain logistics to ensure timely order fulfillment.
- Coordinate stock replenishment orders with our 3PL for Houston fulfillment center.
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Hire, supervise and coach Houston staff and delegate workload to match employees' strengths.
- Build relationships with community and customers through promotional events in both Houston and Austin.
Senior Catering Server
SPCR
10.2019 - 03.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collaborated with director and chef to ensure proper implementation of all upcoming events
- Kept track of event finances, including initial deposits, due payments and final balances
- Monitored dietary restrictions and served guests with special needs
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
- All events were put on hold as result of COVID-19
Craft Manager
Apparatus
08.2016 - 10.2019
- Supervised daily operations, including employee performances, preventive maintenance and safety
- Collaborated with four other departments in weekly meeting to strategize schedules and resources to meet deadlines for products
- Monitored priorities and delegated tasks to team to ensure timely completion of projects
- Maintained weekly and monthly inventory to report to executive management quarterly
- Rolled out improved training programs and created comprehensive workbook to ensure proper uniformity of product
Education
Professional Sewing/ Costume Design - Costume Design
Emily Griffith
Denver, COAssociate of Arts - Liberal Arts And General Studies
City College New York
Manhattan, NY12.2018
Skills
- Client support
- Responsive to new challenges
- Engaged listening skills
- Staff training development
- Strategic sales knowledge
- Proficient in relationship building
- Strong organizational and time management skills
- Innovative problem-solving
- Effective collaboration skills
- Customer service expertise
- Experienced in prioritizing tasks effectively
- Handling materials
- Textile crafting
Timeline
Sales Associate
LAM
04.2024 - Current
Assistant Designer
Medsger Studio
03.2023 - 03.2024
E-Commerce Manager
Fix And Fogg
08.2020 - 02.2023
Senior Catering Server
SPCR
10.2019 - 03.2020
Craft Manager
Apparatus
08.2016 - 10.2019
Professional Sewing/ Costume Design - Costume Design
Emily Griffith
Associate of Arts - Liberal Arts And General Studies
City College New York