BEN-ONI FRANCOIS
HAVERHILL,MA
Summary
Reliable Customer Service Professional experienced in leading teams and supporting skill development in fast-paced environments. Achieved high customer satisfaction by effectively managing high-volume interactions and creating engaging displays to drive sales. Focused on building collaborative relationships and adapting to dynamic situations.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales Associate
Crunch Fitness
07.2026 - Current
- Managed lead follow-up and appointment scheduling to maintain active sales pipeline and member engagement.
- Processed membership agreements, payments, and account updates with accuracy and attention to compliance.
- Built rapport with members through consultative selling and service-focused communication.
- Presented membership options and guided prospects through club tours to support informed enrollment decisions.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Group Leader
Kidsborough
10.2025 - Current
- Lead daily group activities and structured programming for school-age children, balancing engagement with safety and routine.
- Coordinate schedules and transitions across multiple groups, keeping the day on track without disrupting program flow.
- Provide individual mentorship within group settings, adapting guidance to support both behavior and academic engagement.
Concierge
NFC Amenities
06.2025 - 05.2026
- Served as the primary point of contact for residents and guests at the front desk, managing phone calls, emails, and in-person inquiries in a high-traffic, professional environment.
- Coordinated reservations, transportation, deliveries, and local recommendations across Boston, drawing on close knowledge of nearby restaurants, businesses, and attractions.
- Resolved guest concerns and handled multiple simultaneous requests calmly and efficiently, building resident relationships that strengthened the overall experience.
ABA Therapist
Applied ABC
10.2024 - 10.2025
- Carried out individualized treatment plans built from client assessments and family input.
- Applied ABA-based intervention strategies to support skill acquisition in both 1:1 and group settings.
- Tracked client progress against treatment goals and adjusted approach based on outcomes.
Shortage Control
Burlington Factory
06.2024 - 09.2025
- Monitored entrances and floor activity to identify and deter theft, supporting store loss-prevention efforts.
- Served as a visible, approachable presence at entry points, balancing security awareness with customer service and fast reporting of suspicious activity.
Cashier
Mortadella Head
09.2023 - 09.2024
- Processed cash and card transactions accurately, reconciling drawers at open and close.
- Handled customer questions and checkout issues directly, keeping lines moving during peak hours while maintaining an organized, well-stocked checkout area.
Education
Diploma -
Somerville High School
Somerville, MA01.2024
Skills
- Customer Service
- Client service
- Time Management
- Sales Negotiation
- Problem-solving
- Client support
- Conflict De-escalation
- Prioritization
- Analytical thinking
- Multi-tasking
- Analytical skills
- Client relations
Languages
English (Native)
Haitian Creole (Proficient)
Interests
Basketball, Cello & Bass
Timeline
Sales Associate
Crunch Fitness
07.2026 - Current
Group Leader
Kidsborough
10.2025 - Current
Concierge
NFC Amenities
06.2025 - 05.2026
ABA Therapist
Applied ABC
10.2024 - 10.2025
Shortage Control
Burlington Factory
06.2024 - 09.2025
Cashier
Mortadella Head
09.2023 - 09.2024
Diploma -
Somerville High School