Joshua Tate
Richmond,IN
Summary
Offering superior customer service skills and dedication to details. Service-focused attitude to stay calm under pressure. Excellent work ethic to problem-solve. Responsible, communicative, and dedicated to accurately and efficiently processing enrollment applications. Specialties include data entry, customer service, and promoting company initiatives. Successful Business Development Manager Owner driven for success in market. Main focus on building relationships through customer service and identifying solutions for clients. Organized and responsible Flyer Carrier with proven history of reliable work ethic. Committed to providing top-notch customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Best Buy
Richmond, Indiana
01.2022 - 04.2024
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Increased purchase amounts by cross-selling with similar products.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
Customer Care Representative
Reid Health
Richmond, Indiana
10.2022 - 07.2023
- Answered all questions asked regarding patients.
- Kind and courteous while fulfilling my role in presenting surveys to patients in the hospital and their loved ones who accompanied them.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Supported customers to maintain positive relationships throughout and following hospital protocols.
Bowling Alley Management
legends lanes
Richmond, IN
02.2016 - 01.2022
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Education
High School Diploma -
Richmond High School
Richmond, IN04-2016
Some College (No Degree) - Business of Mathematics
Bryan University
Tempe, AZSkills
- Inventory Control
- Product Sales
- Client Account Management
- Business Development
- Upselling
- Contract Preparation
- Upselling and Cross-Selling
- Display Setup
- Sales Development
- Promotional support
- Work Planning
- Technical Support
- Client Service
- Cash Handling
- Complaint resolution
- Mentoring
- Coaching
- Documentation And Reporting
- Quality Improvement
- Team Supervision
- Evaluating Employee Work
- Complex Problem-Solving
- Conflict Resolution
- Issue Resolution
- People Management
- Sales expertise
- Attention to Detail
- Team Building
- Performance Evaluations
- Service Level Agreements
- Staff Training
- Client Support
- Onboarding and Orientation
- Giving Constructive Feedback
- Team Check-Ins
- Goal Setting
- Flexible Schedule
- Teamwork and Collaboration
- Performance Improvement
- Analytical Thinking
- Leadership
- Work Planning and Prioritization
- Safety
- Account Management
- Key Performance Indicators
- Overseeing Daily Activities
- Problem-Solving
Affiliations
- Bowling regularly (maintaining a team as a leader and showcase my skills and knowledge in the sport)
Accomplishments
accomplishments of being an overachiever , In my marketplace I was the first part timer to become a million dollar rider in a fiscal year
Timeline
Customer Care Representative
Reid Health
10.2022 - 07.2023
Sales Associate
Best Buy
01.2022 - 04.2024
Bowling Alley Management
legends lanes
02.2016 - 01.2022
High School Diploma -
Richmond High School
Some College (No Degree) - Business of Mathematics
Bryan University