Carlos Garcia-Perez Jr
Brooklyn,NY
Summary
Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.
Overview
14
14
years of professional experience
Work History
Courier Driver
Fedex Express
Brooklyn, NY
09.2023 - Current
- Delivered packages promptly to designated locations using company vehicle.
- Followed designated routes efficiently to optimize delivery times.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Communicated effectively with customers to confirm delivery details and resolve issues.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Facilitated loading and unloading of packages at distribution centers.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Assistant Store Manager
Foot Locker
Brooklyn, NY
01.2019 - 08.2023
- Supervised daily store operations and staff performance for optimal efficiency.
- Managed inventory levels and restocking procedures to maintain product availability.
- Trained and mentored team members on customer service best practices.
- Conducted employee scheduling to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Collaborated with management to implement sales strategies and promotions.
- Monitored sales trends to identify opportunities for improvement in store performance.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in visual merchandising to create appealing product displays.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Barista Shift Supervisor
Starbucks
New York, New York
07.2016 - 07.2020
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Trained new baristas on beverage preparation and customer service standards.
- Supervised daily coffee preparation and service during high-traffic shifts.
- Managed inventory levels and placed orders for coffee and supplies as needed.
- Maintained cleanliness and organization of the store environment consistently.
- Ensured compliance with food safety regulations and company policies daily.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
- Encouraged baristas to suggest creative ideas for improving customer experience.
Sales associate
7 Elevn
New York, NY
04.2012 - 07.2016
- Assisted customers with product selections and inquiries for optimal service.
- Operated cash register and processed transactions efficiently and accurately.
- Stocked shelves and organized merchandise to enhance store presentation.
- Maintained cleanliness and orderliness of the sales floor at all times.
Education
Erasmus Hall Campus
Brooklyn, NYSkills
- Route optimization
- Package tracking
- Safety compliance
- Vehicle maintenance
- Customer service management
- Conflict resolution
- Team leadership
- Time management
- Flexibility
- Decision-making
- Communication skills
- Inventory management
References
References available upon request.
Timeline
Courier Driver
Fedex Express
09.2023 - Current
Assistant Store Manager
Foot Locker
01.2019 - 08.2023
Barista Shift Supervisor
Starbucks
07.2016 - 07.2020
Sales associate
7 Elevn
04.2012 - 07.2016
Erasmus Hall Campus