Carlos Giraldo
Orlando,FL
Summary
Dynamic and results-driven professional with extensive experience as a Captain de Mesero , Proven track record in training staff and enhancing guest satisfaction through exceptional service and effective complaint resolution. Skilled in food safety compliance and team management, fostering a positive environment that drives sales and customer loyalty.
Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
6
6
years of professional experience
Work History
Capitan De Meseros
Coctel Del Mar
03.2016 - 04.2018
planificacion de las areas
esquema de servicio
resolucion de inconvenientes y contratiempos
garantizar un ambiente agradable para el cliente atravez del buen servicio
Capitan De Meseros
Daws Lounge and Food
04.2014 - 01.2016
- Supervised daily operations, ensuring timely service and adherence to quality standards.
- Trained and mentored junior staff in customer service techniques and menu knowledge.
- Developed efficient workflows to enhance table turnover rates and improve guest satisfaction.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Barman & Mesero
Hotel Las 15 Letras 4 Estrellas
09.2013 - 03.2014
- Mix and serve beverages according to standard recipes and customer preferences
- Manage inventory levels, restocking supplies as needed to meet demand
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barman
Restaurante El Coordialito
01.2012 - 09.2013
- preparacion (mise en place) del bar
- preparacion de cocteleria y mocteles
- limpieza del area
- corredor de bebidas
- corredor de comida
- servicio a la mesa (mesero)
Education
High School Diploma -
Heisemberg
BogotaSkills
- Safe food handling
- Multitasking skills
- Exceptional communication
- Training employees
- Increasing sales
- Team management
- Food safety compliance
- Food and beverage preparation
- Task delegation
- Team supervision
- Quality control
- Complaint resolution
- Menu memorization
- Fine-dining expertise
- Upselling techniques
- Tableside service
- Food and beverage pairings
- Wine service
- Service recovery
- Wine pairing
- Table setting arrangements
- Serving food and beverages
- Buffet setup and takedown
- Banquet service
- Willingness to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Food preparation
- Accurate money handling
Languages
English
Elementary
Timeline
Capitan De Meseros
Coctel Del Mar
03.2016 - 04.2018
Capitan De Meseros
Daws Lounge and Food
04.2014 - 01.2016
Barman & Mesero
Hotel Las 15 Letras 4 Estrellas
09.2013 - 03.2014
Barman
Restaurante El Coordialito
01.2012 - 09.2013
High School Diploma -
Heisemberg