YOHANA MENDOZA
Kissimmee,FL
Summary
Bilingual professional with over 5 years of prior professional sign language interpreting experience in a school for Deaf students in Venezuela, combined with more than 15 years of firsthand experience within the Deaf community. Proficient in American Sign Language with extensive experience communicating with Deaf in personal, educational, and professional settings. Over 10 years of professional experience in the United States, including work in a high-volume call center and digital customer service dynamic environment in financial settings. Experienced in handling confidential information, managing multiple technology-based systems, communicating professionally by phone, adapting quickly to changing technology, and providing respectful, client-focused service.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
SIGN LANGUAGE INTERPRETER
School for Deaf Students
Venezuela
01.2010 - 01.2015
- Interpreted sign language in educational settings, enhancing communication among Deaf students, teachers, staff, and hearing individuals.
- Facilitated effective communication between Deaf parents and educators, ensuring clarity, confidentiality, and professional conduct.
- Adjusted communication methods to accommodate individual needs of students, demonstrating responsiveness and thoroughness in a diverse educational environment.
- Received formal sign language interpreter training and credentials in Venezuela for Venezuelan Sign Language (LSV).
DEAF COMMUNITY & CULTURAL EXPERIENCE
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United States
- More than 15 years of firsthand experience within the Deaf community through a long-term relationship with a Deaf spouse.
- Extensive familiarity with Deaf culture, visual communication, communication preferences, and Deaf/hearing interactions.
- Ongoing use and development of American Sign Language in personal and community settings.
- Comfortable communicating directly with both Deaf and hearing individuals.
Digital Team / Member Experience Professional
PARTNERS FEDERAL CREDIT UNION
Orlando, FL
01.2020 - Current
- Worked in a high-volume call center and digital customer service environment supporting members through phone-based and technology-supported interactions.
- Managed member interactions and digital service requests, ensuring accuracy, professionalism, and confidentiality.
- Conducted welcome calls and guided members through digital account applications, financial documentation, and various loan and credit services.
- Navigated multiple systems and technology platforms while communicating with members and resolving service needs in a dynamic environment.
- Provided ASL communication support in the workplace.
- Trained managers and employees on digital processes and member experience procedures to enhance service delivery.
- Handled sensitive financial and personal property information following company policies and confidentiality requirements.
- Worked independently while maintaining productivity, punctual performance, record keeping, and excellent customer service in a fast-paced environment.
Merchandise - Cast member
The Walt Disney Company
Orlando, FL
01.2017 - 01.2020
- Delivered high-quality Guest service in a fast-paced, high-volume Disney environment; proactively engaged and answered questions and resolved concerns with professionalism and discretion.
- Processed Guest transactions through POS systems, ensuring accurate cash handling, credit card, and touch-less payments while maintaining precise transaction records.
- Collaborated with Cast Members across business lines to enhance operational readiness and streamline daily merchandising logistics.
Education
Associate degree - Business Education
University Monsenor Arias Blanco Business Education
Skills
- Proficient in American Sign Language (ASL)
- Sign language interpretation
- Understanding of Deaf culture
- Video technology proficiency
- Customer Service
- Spanish-English Bilingual Communication
- Confidentiality & Professionalism
- Multitasking
- Technology Adaptability
- Independent Work
LANGUAGES
American Sign Language: Proficient English: Professional Proficiency
Spanish: Native / Fluent LSV: Professional
Timeline
Digital Team / Member Experience Professional
PARTNERS FEDERAL CREDIT UNION
01.2020 - Current
Merchandise - Cast member
The Walt Disney Company
01.2017 - 01.2020
SIGN LANGUAGE INTERPRETER
School for Deaf Students
01.2010 - 01.2015
DEAF COMMUNITY & CULTURAL EXPERIENCE
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Associate degree - Business Education
University Monsenor Arias Blanco Business Education