Carlos Gomez
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lead Driver
Eblock Inc
09.2019 - Current
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Coordinated with drivers to organize timely pickup and delivery.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Addressed driver communications and provided required data to drivers.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned vehicle regularly to maintain professional appearance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
G2 Secure Staff
01.2013 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Animo Pat Brown
Los Angeles, CA06.2012
Skills
- Vehicle Maintenance
- Workplace Safety
- Route Management
- Assisting Dispatch
- Customer Service
- Fluid Checks
- Helping Drivers
- Driver Management
- Safety Issues Monitoring
- Valid Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Driver
Eblock Inc
09.2019 - Current
Customer Service Representative
G2 Secure Staff
01.2013 - 11.2017
High School Diploma -
Animo Pat Brown
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