Carlos Gomez
Summary
Dynamic Manager with a proven track record at Otsu Asian Bistro and Sushi Bar, excelling in customer service and team leadership. Expert in enhancing customer satisfaction, boosting team performance through cross-training, and driving profitability by controlling costs. Skilled in staff management and developing key customer and supplier relationships, showcasing exceptional decision-making and communication abilities.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Otsu Asian Bistro and Sushi Bar
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Arts - English
The University of Texas At San Antonio
San Antonio, TX08-2025
Skills
- 13 years Customer service
- Excellent Written English skills
- Attention to detail
- Critical thinking and problem solving skills
- Able to work independently and with a team
- Familiar with Java
- Cross-functional teamwork
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Classes Completed
BA in College of Arts & Sciences & Texas A&M University
ENGL 2314 Writing for the Professions
- Apply Knowledge of specialized writing.
- Identify audience traits.
- Identify the goal or message of a document then organize it into an organized clearly written document.
ENGL 3315 Intro to Critical Theory
- Information literacy.
- Informed decisions.
- Reasoning skills.
Timeline
Manager
Otsu Asian Bistro and Sushi Bar
08.2022 - Current
- ServSafe Food Handler's Certification
Bachelor of Arts - English
The University of Texas At San Antonio
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