Summary
Overview
Work History
Education
Skills
Timeline

Carlos Gonzalez

New Haven,CT

Summary

Customer Service professional offering experience in various retail positions. Outstanding interpersonal and communication skills, both verbal and written. Able to effectively work on independent projects with little supervision but also excels as part of a team. Hard working and reliable.

Overview

15
15
years of professional experience

Work History

Warehouse Transfer Associate

Bender Plumbing
04.2022 - 01.2023
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Wrapped pallets in shrink wrap prior to loading.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.


Inside Sales Representative

Connecticut Plywood
07.2018 - 02.2022
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Emphasized product features based on analysis of customers' needs.

Sales Associate Specialist

JCPenny Department Store
10.2006 - 06.2017
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.


Education

High School Diploma -

Amity Regional High School, Woodbridge, CT
2007

Skills

    ● Customer Service

    ● Problem solving

    ● Hazmat Disposal

    ● Shipping and Receiving

    ● Team Leader

    ● Scheduling

Timeline

Warehouse Transfer Associate - Bender Plumbing
04.2022 - 01.2023
Inside Sales Representative - Connecticut Plywood
07.2018 - 02.2022
Sales Associate Specialist - JCPenny Department Store
10.2006 - 06.2017
Amity Regional High School - High School Diploma,

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Carlos Gonzalez