Carlos Gonzalez
Pembroke Pines,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
Diaz Bergnes Jacobo Gonzalez Viota & Co.
San Juan , Puerto Rico
08.2022 - 09.2024
- Skillfully manage wide range of office and sales support tasks, including delivering and picking up documents.
- Respond to customer inquiries in person and over the phone; liaise with cross functional teams in support of customer needs.
- Leverage strong multitasking skills to manage, archive and organize customer files.
Kitchen Staff Member
El Nie Bar
San Juan , Puerto Rico
01.2020 - 07.2022
- Cooking the exact number of items ordered by each customer, working on several different orders simultaneously.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Informing supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
Insurance Customer Service Representative
Thackery Insurance and Financial Services
Davie , FL
01.2016 - 12.2019
- Interview prospective clients to obtain data about their financial resources and needs, and to discuss any existing coverage.
- Explain features, advantages, and disadvantages of various policies to promote the sale of insurance plans.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Calculate premiums and establish payment method.
Education
Columbia University Center Caguas Puerto Rico
University of Puerto Rico
San Juan, PRNotre Dame Catholic College
Skills
- Data Entry
- Appointment Scheduling
- Positive and professional
- Product Knowledge
- Clerical Support
- Customer Service
Certification
- Certified as “Customer Representative Property and Casualties” (4-40)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Assistant
Diaz Bergnes Jacobo Gonzalez Viota & Co.
08.2022 - 09.2024
Kitchen Staff Member
El Nie Bar
01.2020 - 07.2022
Insurance Customer Service Representative
Thackery Insurance and Financial Services
01.2016 - 12.2019
- Certified as “Customer Representative Property and Casualties” (4-40)
Columbia University Center Caguas Puerto Rico
University of Puerto Rico
Notre Dame Catholic College
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