Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Gonzalez

San Antonio

Summary

Dynamic professional with extensive experience in loss prevention at Walmart, demonstrating integrity and crisis management skills. Proven track record in incident reporting and enhancing team performance. Adept at implementing loss prevention strategies, fostering a secure environment, and ensuring compliance with safety regulations. Committed to achieving operational excellence and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Lead Loss Prevention Associate

Wallmart
08.2023 - Current
  • Assisted in monitoring store environment for theft prevention and safety compliance.
  • Supported loss prevention initiatives through effective communication with team members and management.
  • Learned to operate surveillance systems for real-time monitoring of store activities.
  • Contributed to incident reporting by documenting suspicious behaviors and activities promptly.

Senior Delivery Driver

Autoxtra
11.2021 - 08.2023
  • Oversaw daily delivery routes, ensuring timely and efficient service to all customers.
  • Trained new drivers on best practices for safety and customer interaction.
  • Implemented process improvements that enhanced route efficiency, reducing delivery times.
  • Monitored vehicle maintenance schedules to ensure operational readiness and safety compliance.
  • Developed strong relationships with clients, enhancing overall customer satisfaction and retention rates.
  • Conducted performance reviews for team members, providing constructive feedback for continuous improvement.

Pool Cleaner Associate

Keith Zars Pools
01.2020 - 11.2021
  • Operated pool cleaning equipment to maintain water clarity and hygiene standards.
  • Conducted routine inspections to identify maintenance needs and ensure compliance with safety regulations.
  • Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Trained new staff on proper cleaning techniques and usage of cleaning tools and chemicals.
  • Implemented efficient cleaning schedules, improving workflow and reducing operational downtime.
  • Collaborated with clients to customize services based on specific pool needs and preferences.

HOTSHOT

Self-employeed
06.2018 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Senior Correctional Officer

Department of Corrections and Rehabilitation
01.2012 - 06.2018
  • Supervised daily operations of correctional facility, ensuring safety and security protocols were followed.
  • Trained and mentored junior officers, fostering professional development and enhancing team performance.
  • Conducted thorough inspections of inmate housing areas to prevent contraband and maintain order.
  • Collaborated with mental health professionals to address inmate behavioral issues effectively.
  • Analyzed incident reports to identify trends, recommending policy adjustments to enhance security measures.
  • Conducted investigations into alleged incidents of inmate misconduct, gathering evidence to inform disciplinary decisions made by administrative staff.
  • Managed inmate work assignments, ensuring productive utilization of labor resources within the correctional facility.

Education

Associate of Arts - Criminal Justice

Correctional Academy Ramos Y Morales
Ponce, PR
05-2012

Associate of Arts - Auto Technician

Auto CAD Technician
Camuy, Puerto Rico
05-2004

Skills

  • Integrity and honesty
  • Stress tolerance
  • Incident reporting
  • Access control
  • Crisis management
  • Loss prevention strategies
  • Teamwork
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Lead Loss Prevention Associate

Wallmart
08.2023 - Current

Senior Delivery Driver

Autoxtra
11.2021 - 08.2023

Pool Cleaner Associate

Keith Zars Pools
01.2020 - 11.2021

HOTSHOT

Self-employeed
06.2018 - 01.2020

Senior Correctional Officer

Department of Corrections and Rehabilitation
01.2012 - 06.2018

Associate of Arts - Criminal Justice

Correctional Academy Ramos Y Morales

Associate of Arts - Auto Technician

Auto CAD Technician

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