Carlos Guerrero
Chicago,IL
Summary
Driven and reliable Customer Service Associate with a strong track record at The Home Depot and Walgreens, adept at handling cash and credit transactions and resolving customer complaints with professionalism. Demonstrates a strong work ethic and proficiency in POS systems, contributing significantly to sales and customer satisfaction. Seasoned Customer Associate with 4 years of experience dedicated to providing highest quality service. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Cashier
The Home Depot
03.2022 - 03.2024
- Operated cash register for cash, check, and credit card transactions.
- Contributed to store''s sales by actively promoting special offers, and credit card offers/packages.
- Oversaw online orders and in store orders assuring accuracy of the order, and completeness.
- Held constant communication with customers and contractors to assure prompt and accurate deliveries of all products.
- Was a return specialist who focused on primarily returns and exchanges between the customers and store.
- Respectfully handled negative customer interactions and complaints in tandem with our on shift supervisors to ensure all the customers claims were met accordingly.
Customer Service Associate
Walgreens
11.2020 - 01.2022
- Helped large volume of customers every day with multiple tasks around the store.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing personalized responses and recommendations.
- Answered customer telephone calls promptly and answered a multitude of questions.
- Ran the photo department and helped customers find whatever packages related to their needs the most.
Education
Bachelor of Science - Computer Science
University of Illinois At Chicago
Chicago, IL12.2025
Skills
- Strong Work Ethic
- Reliability and punctuality
- Able to help with any tasks directed towards me
- Proficient in handling cash and credit card transactions
- Efficiency in relaying information
- Proficient in POS systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate Cashier
The Home Depot
03.2022 - 03.2024
Customer Service Associate
Walgreens
11.2020 - 01.2022
Bachelor of Science - Computer Science
University of Illinois At Chicago
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