Carlos Hernandez
Pasadena,California
Summary
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics.
Overview
4
4
years of professional experience
Work History
Dispatcher Supervisor
WAYD Maker Delivery LLC
Southgate, CA
04.2023 - Current
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Organized routes for drivers to maximize efficiency.
- Trained new staff members in proper dispatch procedures.
- Maintained accurate records of all dispatch activities, including call logs, unit statuses, and incident reports.
- Communicated effectively with field units, providing updates and instructions as necessary to support their response efforts.
- Monitored radio communications and other channels for incoming information, prioritizing and triaging incidents based on severity and urgency.
- Collaborated with other departments and agencies as required to coordinate multi-agency responses and mutual aid assistance.
PDQL Logitics
Amazon
Southgate, CA
03.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Successfully managed a high volume of emergency calls and incidents, ensuring timely and effective response to all incidents.
- Implemented new dispatch protocols to improve response times and streamline communication processes, resulting in increased efficiency and productivity.
- Facilitated the resolution of several critical incidents, including [brief description of notable incidents], through effective coordination and resource allocation.
- Provided exceptional support to field units, offering guidance and assistance during challenging situations to ensure the safety and well-being of responders and the public.
- Maintained a positive and professional demeanor throughout the shift, fostering a supportive team environment and promoting collaboration among dispatch personnel.
Driver Supervisor
Uparrelled Delivery LLC
El Monte, CA
06.2020 - 02.2022
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Monitored driver performance and provided guidance on safety measures.
- Developed effective training programs for new drivers.
- Improved On-Time Performance: Achieved a significant improvement in on-time delivery rates by implementing stricter adherence to schedules and proactive monitoring of driver progress.
- Enhanced Communication: Implemented a streamlined communication system between dispatchers and drivers, ensuring clear and concise instructions and facilitating real-time updates on delivery statuses.
- Reduced Downtime: Implemented strategies to reduce vehicle downtime by proactively scheduling maintenance and repairs during off-peak hours, minimizing disruptions to delivery schedules.
- Increased Customer Satisfaction: Received positive feedback from customers regarding timely deliveries, courteous service, and proactive communication, resulting in increased customer satisfaction ratings.
Education
Finance
Online Trading School Academy
Woodland Hills, CA07-2027
Skills
- Route Planning
- Employee Training
- Scheduling expertise
- Incident Reporting
- Schedule Coordination
- Customer Communication
- DOT Compliance
- Employee time records
- Budgeting and financial management
- Strong leadership
- Employee Performance Reviews
- Phone dispatch
- Workflow Planning
- Staff Training and Development
- Manpower planning
Affiliations
- going to the Gym
- Running
- Spending time with my son
- Laker games
- Dodger Games
- Watching F1 Races
- Snowboarding
Accomplishments
- Team Achievement Award:
- Leadership Recognition:
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Dispatcher Supervisor
WAYD Maker Delivery LLC
04.2023 - Current
PDQL Logitics
Amazon
03.2021 - 03.2023
Driver Supervisor
Uparrelled Delivery LLC
06.2020 - 02.2022
Finance
Online Trading School Academy