Martha Vasquez
San Diego,CA
Summary
Dynamic Dispatcher Supervisor with a proven track record at Oak Harbor Freight Lines Inc., experienced in route planning and employee training. Skilled in dispatch software and customer service.
Experience Dispatcher with skilled
background in managing dispatch operations and a team leader. Problem-solving skills and team leadership in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Dispatcher Supervisor
Oak Harbor Freight Lines Inc.
11.2021 - 04.2025
- Supported inbound supervisor with routing and scheduling routes for drivers.
- Dispatching, routing, and tracking of 25 fleet tractors an trailers.
- Managed a team of drivers, office employees, teamwork, accountability, and high-performance standards.
- Responding to emails from customers in a timely manner, answering phones.
- Dispatching pickups to drivers.
Customer Service Representative
Pilot Freight Services
05.2019 - 10.2021
- Responded to customer requests for products, services, and company information
- Resolved customer complaints with empathy.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Respond to emails in a timely manner, answer phones.
- Create quotes for customers.
Dispatcher
Coastal Transport
05.2018 - 05.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery on fuel.
- Dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Respond to customer emails in a timely manner, answer phones.
- Edit drivers paperwork at the end of drivers shift.
Dispatcher
Mat Express
06.2015 - 05.2018
- Dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking.
- Managed conflict resolutions with customers and drivers professional relationships and promote respect.
- Provided exceptional customer service to callers on email and remaining patient during emergencies.
Education
High School Diploma -
Mount Miguel High School
Spring Valley, CA06-1988
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Scheduling expertise
- Phone dispatch
- Employee time records
- Maintenance recordkeeping
- Schedule coordination
- Employee performance reviews
- Fleet maintenance
Timeline
Dispatcher Supervisor
Oak Harbor Freight Lines Inc.
11.2021 - 04.2025
Customer Service Representative
Pilot Freight Services
05.2019 - 10.2021
Dispatcher
Coastal Transport
05.2018 - 05.2019
Dispatcher
Mat Express
06.2015 - 05.2018
High School Diploma -
Mount Miguel High School
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