Neal Roberts
Nampa,ID
Summary
Resourceful Dispatcher Manager with a strong focus on productivity and efficient task completion. Achieved operational excellence through strategic route planning, emergency response coordination, and effective communication. Experienced Truck Driver with a solid work ethic and a safe driving history, bringing expertise in route planning, customer service resolution, and safety inspections.
Overview
29
29
years of professional experience
Work History
Dispatcher Supervisor
Idaho Transportation Specialized
Caldwell, Idaho
09.2015 - 08.2026
- Managed daily dispatch operations for specialized transportation services, ensuring seamless logistics over six years
- Coordinated driver schedules to optimize timely deliveries across Idaho
- Oversaw communication between drivers and clients for effective service.
- Supported deliveries during staffing shortages.
- Implemented safety protocols to maintain compliance with transportation regulations.
- Trained new dispatch staff on systems and operational procedures.
- Monitored vehicle locations using GPS tracking systems for route optimization.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Collaborated with management to improve dispatch processes and workflows.
- Ensured that all vehicles met DOT standards for safety inspections.
- Assisted with hiring qualified candidates for open dispatcher positions.
- Provided timely updates to customers about their orders or deliveries.
- Resolved customer complaints regarding shipment delays or damages promptly.
- Ensured accurate billing information was provided to the accounting department.
- Established and maintained positive relations with drivers, creating a work environment to embrace, promote and lead continuous improvement efforts.
- Prepared daily work and run schedules.
Pickup and Delivery Driver
ECO
Boise, ID
06.2010 - 02.2015
- Communicated delivery status and schedules to customers, ensuring clear expectations.
- Collaborated with the dispatch team to optimize daily delivery schedules.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Utilized GPS navigation systems when necessary to find the most efficient route for deliveries.
- Fostered strong relationships with customers, enhancing overall satisfaction and loyalty.
- Documented any discrepancies between shipments received and those listed on the manifest.
- Utilized GPS navigation systems when necessary to find the most efficient route for deliveries.
- Resolved customer complaints promptly and professionally, improving customer experience.
CDL Truck Driver
Darling International
Boise, Idaho
06.1997 - 06.2010
- Operated commercial vehicles for transportation of materials and products.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Adhered to all federal and state regulations regarding truck operation.
- Maintained accurate logs of hours, mileage, and deliveries.
- Communicated effectively with team members and customers during deliveries.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Hooked and unhooked trailers from tractor and converter dollies.
- Kept accurate logs of all deliveries and trips.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Reported mechanical problems encountered with vehicles to dispatch.
- Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
- Presented order bills and collected payments for deliveries.
Education
CDL Truck Driving - Truck Driver
Boise State University
Boise, ID 03.1996 - 07.1996
Nampa High School
Nampa, IDSkills
- Dispatch operations
- Driver scheduling optimization
- Route optimization
- GPS tracking
- Safety compliance
- DOT compliance
- Telephone dispatch
- Trailer exchange management
- Problem resolution
- Workload management
- Data entry
- Time management
- Transportation
- Mileage logging
- Route planning and adjustment
- Staff training
- Communication skills
- Conflict resolution
Timeline
Dispatcher Supervisor
Idaho Transportation Specialized
09.2015 - 08.2026
Pickup and Delivery Driver
ECO
06.2010 - 02.2015
CDL Truck Driver
Darling International
06.1997 - 06.2010
CDL Truck Driving - Truck Driver
Boise State University
03.1996 - 07.1996
Nampa High School