Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Cheyenne Appenfeldt

Eloy,AZ

Summary

Dependable transportation supervisor with excellent customer service and administrative skills. Implemented cost saving initiatives to reduce transportation spending. Highly skilled in navigation and route planning. Resourceful Transportation Supervisor known for high productivity and efficient task completion. Specializes in route optimization, fleet management, and safety compliance to enhance operational flow. Excels in leadership, communication, and problem-solving, ensuring teams are motivated and objectives are met with precision. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

8
8
years of professional experience

Work History

Transportation Supervisor/Dispatcher

BEST BLOCK
Coolidge, US
01.2024 - Current
  • Review applications, call and conduct interviews for CDL driver position
  • Hire and fill out all new hire paperwork, including back ground checks, drug test, and create drivers qualification file
  • Conduct monthly safety and training meetings
  • Perform disciplinary actions as necessary
  • Dispatch drivers to locations to deliver block, using McLeod
  • Perform monthly inspections on drivers tractors and trailers
  • Processed and submitted drivers payroll using Kronos
  • Called appropriate vendor when maintenance is required on tractors or trailers
  • In the event driver is in an accident, I go to the scene, and send driver for a drug test, inform our cooperate office, schedule a meeting, and call our insurance company
  • Create and maintain customer relationships
  • Call customers day prior to inform them of upcoming deliveries

Office Manager

Quell pest control
02.2021 - 01.2024
  • Company Overview: Remote
  • Increase sales of over 85% each year for new customer sign ups
  • Assisted with customer complaints, and contract breaks, with a 90% retention saving rate
  • Performed in depth training with new employees, going over standard protocols, weekly performance reviews, conducting weekly meetings in office, and over zoom, to go over the weekly goals, and performed one on ones with employees monthly to set goals, and helped employees obtain goals set
  • Conducted calls, and pulled reports for past due customers, integrated a new billing system that was proven successful of 85% account paid before 120+ days
  • Submitted payroll, employee paperwork, and admin duties needed for office
  • Proficient in routing, and dispatching techs out for emergency situations, on on all basis
  • Remote

CSR/Sales

Simply Green Pest Control
Chandler, US
03.2017 - 02.2021
  • Proficiently routed techs days, including setting time blocks, and calling customers to confirm appointments
  • Reached out to potential customers to set up new service, with a sales rate of 90% of new customers signing up for services
  • Pulled reports of all customers that were 30-120 days past due, to set up payments, payment plans, and get them back on the schedule
  • Walked customers through the protocols, schedule of services, and services performed each month for service

Education

High school or equivalent -

Coolidge High School
Coolidge, AZ
05.2013

Skills

  • Office Management
  • Routing
  • Documentation skills
  • Coordinating schedules
  • Assisting customers
  • Managing schedules
  • Dispatch operations
  • Shipment consolidations planning
  • Compliance standards
  • Schedule development
  • Scheduling

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Transportation Supervisor/Dispatcher

BEST BLOCK
01.2024 - Current

Office Manager

Quell pest control
02.2021 - 01.2024

CSR/Sales

Simply Green Pest Control
03.2017 - 02.2021

High school or equivalent -

Coolidge High School

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Cheyenne Appenfeldt