Carlos Hernandez
Melbourne,FL
Summary
Dynamic Shift Leader at Dunkin' Donuts with a proven track record in enhancing customer satisfaction and boosting sales through effective upselling techniques. Skilled in cash handling and team leadership, I successfully trained new employees and implemented efficient scheduling, creating a positive work environment while maintaining safety standards.
Overview
1
1
year of professional experience
Work History
Shift Leader
Dunkin' Donuts
Melbourne, FL
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enhanced customer experience with introduction of feedback system to gather insights.
Education
Melbourne High School
Melbourne, FL05.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Creative problem solving
- Customer service management
- POS system operation
- Safety processes and procedures
- Inventory counts
- Sales and upselling
- Complaint resolution
Objective
Starbucks General Manager- I have prior experience working in similar coffee service and could be great asset eventually carrying out the ability to run my own location.
Timeline
Shift Leader
Dunkin' Donuts
03.2024 - Current
Melbourne High School