Carlos J. Bello Jr.
Manassas,VA
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Consultant
Trinity Wiring Solutions
03.2024 - Current
- Effectively explain/consult customers on security, home technology, site surveillance and monitored video in a timely and efficient matter
- Meet with customers to review Trinity services, create site design plans
- Stays up to date and knowledgeable of Trinity services, technology as well as internal processes and procedures
- Ability to consistently meet and exceed sales quotas
- Ability and desire to work well with others
Software Test Specialist
ARGO AI, LLC
09.2020 - Current
- Test autonomous vehicle systems and software integration with safe operation on public roads
- Analyze artificial intelligence output by using graphical user face in real time to view over 500+ processes at one time
- Assist software engineers in successful completion of 200+ various vehicle and test requests
- Averaging 10+ troubleshooting issues for software and vehicle platforms ranging from simple tasks to highly complex with 70% of them being complex
- Document troubleshooting issues for software for full cycle from start of issue, methods used, to end resolution
- Prioritize issues to reduce down time utilizing JIRA ticketing system and SLACK to set notes and document all troubleshooting issues
- Analyze 100+ policies and procedures as well as communicate possible improvements that may lead to better efficiency all while gathering and analyzing data daily for feedback of improvements and regressions with the artificial intelligence
- Working with Windows system and using terminal commands to execute programs and scripts
Branch Manager /Lead Technician
Millennium Automotive Equipment
07.2016 - 08.2020
- Created and implemented programs, techniques and processes to maximize sales of needed and/or recommended services
- Trained new employees in the areas of product knowledge, customer service, selling skills, as well as the company’s polices and procedures
- Installed and maintained control systems and other technical components to complete equipment installations
- Researched and analyzed customer design proposals, specifications, manuals and other data
- Reduced waste and streamlined schedules to optimize manufacturing processes
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards
Service Writer
Arlington Auto Care
11.2015 - 06.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Conferred with customers to understand service needs and write up accurate orders
- Discussed options with customers, helping each make optimal choices for individual needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Education
High School Diploma -
Henry E. Lackey High School
Skills
- MS Access
- MS PowerPoint
- Salesforce
- MS SharePoint
- MS Word
- HTML
- MS Vision
- MS PowerBI
- Java
- MS Excel
- Javascript
- SQL
- Time management
- Objection handling
- Product and service sales
- Closing techniques
- Strategic planning
- Online marketing
- Sales strategies
Personal Information
Title: Software Test Specialist
Certification
- CompTIA Security+
- CompTIA Network+
Skillsandsoftware
- MS Access
- MS PowerPoint
- Salesforce
- MS SharePoint
- MS Word
- HTML
- MS Vision
- MS PowerBI
- Java
- MS Excel
- Javascript
- SQL
Timeline
Sales Consultant
Trinity Wiring Solutions
03.2024 - Current
Software Test Specialist
ARGO AI, LLC
09.2020 - Current
Branch Manager /Lead Technician
Millennium Automotive Equipment
07.2016 - 08.2020
Service Writer
Arlington Auto Care
11.2015 - 06.2016
High School Diploma -
Henry E. Lackey High School
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